Overnight Shelter Advocate - Part Time

Overview

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Rosie’s Place is a multi-service community center that provides meals, shelter and access to housing, education services and more.

Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept city, state or federal funding.

Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides a welcoming, safe, respectful and dignified atmosphere that engages the guests while keeping them sheltered, safe and healthy. The role provides overnight guests with culturally inclusive support, assistance and a nurturing environment, consistent with the mission, philosophy and policies of Rosie’s Place.

• Provide a welcoming and secure environment for overnight program guests and ensure their safety.
• Intervene in guest crises or emergencies in a dignified and respectful manner.
• Maintain guests’ confidentiality and observe professional boundaries when working with guests.
• Supervise any volunteers on overnight shifts.
• Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift.
• Enter a complete account of shift activity in the Salesforce daily log.
• Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner.
• Manage the guest daily services calendar/schedule. Keep track of all daily services.
• Perform any additional duties assigned by the Overnight Program Manager.

There are innumerable ways to learn, grow, and excel professionally. We review applications with a broad view of experience. The qualifications we are most interested in are listed below:

• Minimum 2 years direct service experience working with women who have experienced poverty and homelessness
• Strong commitment to social justice and the mission of Rosie’s Place
• Bilingual (Spanish/English or Haitian Creole/English) strongly preferred
• Excellent problem-solving skills with the ability to exercise sound judgment and think quickly on your feet
• Strong interpersonal skills and the ability to effectively communicate with other department employees
• Strong customer service mindset with diplomatic, yet supportive communication
• Dependable, flexible and able to work effectively in a collaborative and busy department
• Proficiency in Microsoft Office applications

We are hiring three (3) candidates for this position:

• Monday, Tuesday — 11:30pm to 7:30am (16 hours)
• Wednesday, Thursday — 11:30pm to 7:30am (16 hours)
• Friday, Saturday, and Sunday — 11:30pm to 7:30am (24 hours)
  * Benefit eligible*

The hourly pay rate for this part-time, non-exempt position is $25 per hour. Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour. Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Overnight Shelter Advocate is expected to work onsite during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 and all employees must follow our safety protocols, including being up to date with COVID vaccinations and undergoing regular testing with results submitted.

Requests for medical or religious exemptions from the COVID vaccination are considered.

Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.

At Rosie’s Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Salary

Description:

$25 per hour