Rapid Rehousing Case Manager

Join to apply for the Rapid Rehousing Case Manager role at Bridge Over Troubled Waters
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For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high‑risk youth in Boston, and has been a national model in providing innovative youth services.

As a Rapid Rehousing Case Manager, you will work in the Rapid Rehousing Program, a program that offers permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing and support before. You will provide support services to residents in the program, helping them further gain stability and permanent housing, while also connecting them to other community services, career, and education opportunities.

Through your assessment of housing barriers, you will determine service needs and work to develop individualized plans with youth entering the program. Your work with residents will include providing emotional support, budgeting and life skills training, job search and job readiness advice, and a range of other services to help participants integrate into their community.

• Conduct housing needs assessments of Bridge residents to connect them to appropriate services
• Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long‑term permanent housing and self‑sufficiency
• Provide case‑management support and plans to assist a caseload of 30 participants in achieving strengths‑based and solution‑focused goals
• Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure ongoing success in achieving goals and to ensure that they are housed properly
• Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants
• Assist youth with locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment
• Collect and report program data, including but not limited to data required for Bridge’s case‑management system, Homeless Management Information System, and funders’ required data
• Maintain program records and prepare and submit monthly program updates
• Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients; we are seeking compassionate case managers
• Participate in weekly and quarterly program and staff meetings

• 2‑4 years of experience working with vulnerable youth ages 18 – 24
• Bachelor’s degree is preferable but not required
• Experience working with housing programs
• Knowledge and understanding of “Housing First” philosophy and strategies
• Knowledge and experience with data collection and management systems
• Knowledge of social service, housing support, and basic benefit systems
• Capacity to engage youth and provide support, including advocacy, reducing isolation, problem‑solving, listening, and identification of resources
• Valid driver’s license required and continuous clean driver’s record

Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.

$26.00/hr.