Day Shift Men's Shelter Counselor

2 days ago Be among the first 25 applicants

40 hours, Wednesday‑Tuesday, 6:45 AM‑3:15 PM

$21.40 – $30.00 per hour DOE (salary ranges provided are based on relevant experience and skill set)

444 Harrison Avenue, Boston, MA (Men’s Shelter)

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.

The GSS will assist guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate a guest’s needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.

The GSS is required to make sound decisions and appropriately seek guidance from a supervisor.

• Education/Training – Required High School diploma or GED
• Education/Training – Preferred Valid MA driver’s license in good standing;
  Bilingual English/Spanish
• Knowledge/Experience – Required Minimum of one (1) year of experience in the Human Services field
• Knowledge/Experience – Preferred Administering Narcan and CPR in a work setting;
  Knowledge in the areas of addiction, recovery, and mental illness;
  Knowledge of issues pertaining to the homeless;
  Knowledge of area resources

• Entry level

• Full‑time

• Other

• Non‑profit Organizations