Field Service Technician

Responsibilities

• Performing maintenance and electromechanical repair on ATMs (e.g., card reader, printer, reset and test devices, etc.).
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks).
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Maintenance and repair on retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures.
• Prioritizing and planning service calls.
• Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory.
• Contacting the customer with the estimated time of arrival.
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Following key/alarm/combination control processes in assigned area of responsibility.

Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:

• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computer operating systems and a variety of consumer communications devices, such as smart phones.
• A valid driver’s license with satisfactory driving record within company-required standards.
• Travel to and from assigned territories and company facilities, including during inclement weather is essential.
• Ability to successfully pass background and drug testing.

In the Field: Every day brings something different, so Field Techs should be comfortable in a lot of different settings, for example:

• Inside banks and retail establishments
• Outside in all weather conditions, possibly for extended periods of time.
• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call rotation when scheduled.
• Out of the box thinkers. You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory towards solving and decision making.