Field Service Technician

Jean Computech Corporation specializes in providing top‑notch IT and Telecom services to small, medium, and enterprise‑sized businesses. Headquartered in Boston, MA, the company has several branch locations to cater to a broad client base. Known as a one‑stop shop for comprehensive business solutions, Jean Computech aims to deliver exceptional service and innovative technology offerings to meet diverse client needs. For more information, the company encourages direct contact and visiting their website.

This is a full‑time, on‑site role for a Field Service Technician located in Boston, MA. The Field Service Technician will perform diagnostics, repairs, and maintenance on IT and telecom systems, ensuring they operate efficiently. Day‑to‑day responsibilities will include installing hardware, troubleshooting system issues, and assisting customers with technical support and equipment updates. The role involves working both independently and collaboratively to deliver high‑quality customer service while adhering to health and safety guidelines.

• Technical skills in hardware repair, diagnostics, and system maintenance
• Proficiency in IT support, telecom systems, and network troubleshooting
• Experience in installing and configuring IT and telecom equipment
• Strong problem‑solving, critical thinking, and attention to detail
• Excellent communication, interpersonal, and customer service skills
• Ability to work on‑site and manage tasks with minimal supervision
• High school diploma or equivalent; certifications in IT or telecom services are a plus
• Valid driver’s license and willingness to travel locally, if required