Security Service Technician Job Boston area,Massachusetts USA,Trades / Skilled Labor

A leading provider of security and low-voltage solutions is looking for a Service Technician to join our team. This role involves servicing, maintaining, and troubleshooting mission-critical security systems across a variety of industries, including high-security environments. If you have experience in low-voltage infrastructure, cabling, and security system integration, this is a great opportunity to apply your skills in a hands-on, fast-paced role.

Key Responsibilities

Service, repair, and upgrade security and wireless communication systems including CCTV, Access Control, and Intrusion Detection.
Install, terminate, and manage low-voltage cabling following best practices and compliance standards.
Perform detailed site surveys to assess client needs and recommend upgrades.
Troubleshoot and diagnose network connectivity and system performance issues (wired and wireless).
Provide accurate documentation of service calls, test reports, and system certifications.
Ensure compliance with fire-stopping requirements for any penetrations made or found.
Work directly with the Service Team Lead to provide daily status updates on service calls and projects.
Interpret floor plans, specifications, and technical documents to ensure proper installation and servicing.
Deliver professional customer service in sensitive and occupied environments.

Required Qualifications

2-4 years of experience in servicing, installing, and maintaining security and low-voltage communication systems.
Experience with mission-critical security systems (CCTV, Access Control, Intrusion, Wireless Communication).
OSHA 10 Certification.
MA State D-License (Required for MA security work).
Experience with low-voltage infrastructure, terminations, and cabling per BICSI and local/state codes.
Ability to travel throughout New England (MA, RI, CT, NH, ME).
Valid driver's license with an acceptable driving record.
Strong understanding of networking concepts, system troubleshooting, and device connectivity (LAN and Internet).
Proficiency in using testing tools, crimp tools, and other construction-related equipment.

Preferred Qualifications

Experience working in detention facilities, prisons, courts, and other high-security environments.
Experience with security platforms such as Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu.
Industry and manufacturer certifications.
RI TST Data License.
Firestop Certification (Hilti or 3M).
Boom and Scissor Lift Certification.

Work Conditions

Must be available for off-hours work (second/third shifts, weekends) as required.
Participation in on-call service rotation as needed.

This is an opportunity to work on complex security systems in mission-critical environments. If you have the technical expertise and a commitment to high-quality work, apply today.


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