Concierge Ambassador Supervisor
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-03-03
Listing for:
Northeast Security, Inc.
Full Time, Part Time
position Listed on 2026-03-03
Job specializations:
-
Security
Security Guard, Site Security, Security Manager, Unarmed Security
Job Description & How to Apply Below
Northeast Security is seeking a Security Concierge supervisors for some of our premiere sites in Boston.
Pay Rate:
$22-$25 depending on location and experience
Schedule:
Full time and part time available
Security Concierge Responsibilities include but are not limited to:
* Must keep a professional appearance.
* Must remain on post at all times.
* Monitoring security Concierge personnel to ensure guest services are satisfactory
* Provide general admin support and respond to inquiries and anticipate customers needs.
* Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
* Review and approve all reports, duty logs, etc. submitted by security personnel.
* Ensure timely notification of all serious incidents.
* Basic computer knowledge
* Maintain effective communications with all assigned security personnel.
* Deliver a memorable and pleasant experience to all customers/vendors.
* Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
* Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
* Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.
Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually.
Assume other duties as required by either Client or Northeast Security, Inc
Security Concierge
Skills:
* Excellent customer service skills and service delivery orientation
* Answering phone calls
* Monitoring security Concierge personnel to ensure guest services are satisfactory
* Client Management Skills
* Strong Leadership skills
* Knowledge of supervisory practices, procedures, and security operations
* Ability to provide positive direction and motivate performance.
* Strong attention to detail
* Strong written and verbal communication skills
* Ability to show responsibility and friendliness towards clients and residents.
* Strong professionalism
* Ability to solve conflict/problem solve.
* Maintain the highest ethical and professional standards.
* Must be able to multi-task and self-manage in a dynamic environment.
* Must be knowledgeable of all company policies and procedures.
* Maintain effective relationships with all levels of the company and client organizations
Security Concierge Requirements:
* Customer Service Experience required.
* Receptionist or guest service experience required.
* two to three years of Previous security Concierge and reception experience, or related field/education.
* Neat and professional appearance
* Dependable means of transportation
* Ability to communicate clearly and effectively in English (both written and verbal)
* High School Diploma/GED Equivalent
* Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
* Must be at least 18 years of age.
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