Overnight Security-Lobby

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation is built on responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees by ensuring they feel valued, providing the resources they need to succeed, and empowering them to execute flawlessly.

Our Customer Service Officers support Harvard Protection in our goal of providing best‑in‑class security and life safety services. Customer Care personnel are responsible for providing professional, customer‑focused security and life safety services for the people and the property they protect, as well as our employees.

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the designated facility/building
• Monitor the environment to detect suspicious and unsafe activity
• Become familiar with incoming and outgoing traffic, and know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, and guests in a professional manner at all times
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility/building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• State or municipality mandated security officer licenses must be maintained

• Minimum High School Diploma, GED, or equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and a friendly, professional demeanor
• Neat and professional appearance
• Computer skills and the ability to effectively operate and manage security and communication devices
• Write routine correspondence, including log entries and incident reporting
• Previous contract security, law enforcement, military, or customer service experience is helpful

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401(k) enrollment benefit opportunities.

USD $24.00/Hr. Overnights only.

Harvard Protection Services is an Equal Opportunity Employer / M/F/Veteran/Disabilities.