Veteran Services Representative

Veteran Services Representative

Position Title: Veteran Services Representative

Employment Type: Full‑time

Exemption: Non‑Exempt

Hourly Rate: $19.00

Schedule: Monday – Friday, 3:00 pm – 11:00 pm

Location: Natick, MA

Veteran Services Representatives (VSR) contribute to the day‑to‑day operations of the Center by following policies and procedures, providing customer service to Veterans and staff, and ensuring the safety and security of the facility, residents, and staff. VSRs are responsiblealyse for documenting, reporting, and notifying as related to daily operations. Other duties may include food service, food handling or delivery, basic repair/maintenance of the facility, driving, and cleaning.

The position is considered Essential Personnel and may be required to work during inclement weather and emergencies.

• Enforce Center policies and regulations uniformly.
• Ensure a safe, secure environment that preserves the privacy, dignity, and well‑being of Veteran residents.
• Serve as the point of contact for Veteran complaints and recommend corrective actions to the Enlargate coordinator.
• Greet guests, staff, and Veterans as they enter the building in a professional manner.
• Attend to the needs of all those who frequent or telephone the Center.
• Provide support to volunteer and donor events.
• Assist the Shift Supervisor for medical, fire, or police emergencies.
• Enforce all safety regulations and immediately rectify any safety hazards.
• Document incidents and events, and provide emergent mediation or de‑escalation as required.
• Perform building patrols and perimeter tours.
• Assume duties of an on‑site supervisor in the absence of a more senior staff member.
• Staff various access points as required, including controlling access and checking s.
• Report any safety or security problems to the Shift Supervisor and follow up with the required reports.
• Assist in training new staff.
• Properly record administrative paperwork, ensuring the highest standard of Veteran confidentiality.
• Other duties as assigned.

• High School diploma or GED equivalent (required).
• Valid Massachusetts Driver’s License (required).
• Serve‑Safe experience (preferred).
• CPR / First Aid Certification (preferred).
• Must be committed to a strong customer service philosophy.
• Must be able to move and lift 50 lbs.
• Must be able to stand for extended periods of time, navigate 9 flights of stairs, bend and squat.
• Must be able to operate a combination Nextel radio and cellular telephone.
• Must have basic computer skills – use of a Veteran database, record keeping, email, and word processing.
• Must be a self‑motivated, self‑directed, and adaptable individual capable of functioning in a complex environment with limited supervision.
• Must handle multiple, complex tasks and priorities.
• Must possess strong analytical and investigative skills to resolve veteran conflicts.
• Must be a dedicated team player comfortable working in an open, highly collaborative, diverse environment.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Legal
• Industry: Non‑profit organizations