Security Console Operator

Site:
Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This is a Friday and Saturday Night position 16 hrs per week

Responsible for monitoring security systems, responding to emergencies, and providing assistance to patients, visitors, and staff.

• Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to detect and respond to security breaches or incidents.
• Maintain situational awareness by observing video surveillance feeds and monitoring system alerts.
• Document and report any suspicious activities, security incidents, or policy violations according to established procedures.
• Respond to emergency situations, such as medical emergencies, fires, security breaches, or other incidents.
• Initiate appropriate emergency protocols and procedures, including contacting emergency services, notifying relevant personnel, and providing assistance as needed.
• Maintain communication with emergency response teams, providing updates and coordinating efforts to resolve the situation.

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience in security operations, preferably in a healthcare or similar setting. 1-2 years preferred

• Knowledge of security systems, including CCTV, access control, and alarm systems.
• Familiarity with emergency response protocols and procedures.
• Excellent observation and situational awareness skills.
• Strong problem‑solving and decision‑making abilities in high‑pressure situations.
• Effective communication and interpersonal skills to interact with individuals at all levels, including patients, visitors, and staff.
• Ability to maintain composure and make sound judgments during emergencies or stressful situations.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

1153 Centre Street

16

Regular

Rotating (United States of America)

$21.78 - $31.08/Hourly

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.