Security Officer | MGH

Overview

Under general direction from the Security Supervisor, the Security Officer ensures a safe and secure environment by providing protective services to people and property. The incumbent responds to both routine and emergency calls for service and supports the day-to-day operations of the department.

• Perform daily operational functions as directed by the Security Supervisor or Dispatcher to ensure McLean's security needs are met efficiently.
• Follow instructions from the Supervisor or Dispatcher to support operational priorities and staffing requirements.
• Document incidents and actions taken in a timely, objective, and professional manner.
• Complete all assigned tasks in accordance with McLean policies and departmental procedures.

• Respond immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Act promptly during contingency, disaster, or other critical situations to maintain safety and restore order.
• Notify the Dispatcher of actions taken and any need for additional support.

• Respond as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.
• Provide professional assistance to the hospital community while prioritizing safety and customer service.

• Prepare electronic incident reports in an objective and accurate manner.
• Write reports clearly and professionally, including all accompanying documentation.
• Submit all required reports prior to departing campus at the end of each shift.

• Utilize strong customer service skills and community policing philosophies to build positive relationships within the hospital community.
• Manage complex, dynamic, and emotionally charged situations using effective communication and problem-solving techniques.
• Apply appropriate de-escalation strategies when interacting with disorderly or disruptive individuals.

• Conduct initial investigations into reports of suspicious activity, persons, hazards, or risks.
• Take necessary steps to mitigate threats and reduce risk to patients, visitors, and staff.
• Act in accordance with training, legal requirements, and established procedures.

• Demonstrate reasonable and appropriate application of physical force when necessary to contain or stop a physical threat or assault.
• Use effective restraint and safety techniques based on training and situational need.

• Provide safety escorts to patients, visitors, employees, and others upon request.
• Control access to parking and restricted areas, ensuring only authorized vehicles and individuals are permitted.
• Patrol McLean property and grounds, identifying and reporting policy violations or safety deficiencies.

• Ensure employees, vendors, and contractors display authorized identification that is clearly visible.
• Enforce McLean visitor policies and restrictions.
• Restrict access to individuals with no authorized business on McLean property.

• Coordinate Security activities and serve as liaison to McLean departments and external agencies.
• Answer incoming internal and external calls, provide information, and route calls appropriately.
• Prioritize and assign responses to incidents and requests for assistance.
• Maintain chain of custody for property, evidence, and equipment.
• Monitor electronic security and fire systems and report any system failures to the Supervisor.

• Perform all duties in accordance with the McLean Policy and Procedure Manual.
• Support departmental operations as needed.
• Complete other duties as assigned by the Supervisor or Manager.

• Maintain required training and certifications as defined by McLean Hospital.
• Strong communication, observation, and decision-making skills.
• Commitment to professionalism, confidentiality, and patient safety.

• Minimum of a high school diploma or equivalent is required.
• An associate's or bachelor's degree in Criminal Justice or a related field is preferred.
• A combination of relevant education and experience will be considered.

• 1-3 years of security or related experience is preferred.

• Must possess and maintain a valid Massachusetts Driver's License.
• Must obtain and maintain certification in the following programs (training provided by the department):
• CPR/AED/First Aid
• CPI De-Escalation Training
• International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within the first 90 days of employment)

• Interpersonal and Communication Skills
  • Strong interpersonal and verbal communication skills, demonstrating tact, diplomacy, and professionalism.
  • Active listening ability and clear articulation.
  • Effectively interact with individuals at all organizational levels and from diverse cultural backgrounds.
  • Establish positive relationships…