Renewal Account Manager

Rapid7 is a hybrid work environment: three days in-office; two days remote. The Boston office is located at North Station. Rapid7 offers a $100/month commuting stipend.

We are seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. You’ll serve as the primary commercial contact for assigned accounts, leading all renewal discussions, coordinating cross‑functional stakeholders, and ensuring a seamless customer experience from quote to close.

The ideal candidate has strong business judgment, thrives in fast‑paced, cross‑functional environments, and can confidently influence customer decisions to drive retention and growth outcomes.

This role directly contributes to Rapid7’s recurring revenue and customer retention strategy. The Renewal Account Manager will:

• Independently manage renewal motions for a defined portfolio of existing customers
• Build and maintain relationships with key decision-makers, procurement, and channel partners
• Identify expansion opportunities and partner with Sales and Customer Success to grow existing accounts
• Ensure forecast accuracy, timely renewals, and alignment with Rapid7’s commercial objectives

• Own the full renewal lifecycle for assigned accounts, from outreach to contract completion
• Proactively engage customers and partners to confirm renewal intent and resolve blockers ahead of expiration
• Negotiate renewal terms that balance customer outcomes with company goals
• Ensure accurate, on-time renewals through close coordination with Sales Operations, Finance, and Channel teams

• Serve as the primary commercial point of contact for renewals pricing and term negotiations
• Conduct renewal review calls with customers and partners to understand business priorities, usage, and budget cycles
• Maintain strong working relationships with internal account teams and customer stakeholders

• Identify and qualify upsell and cross‑sell opportunities within assigned accounts
• Partner with Sales and Customer Success to develop account strategies that drive expansion and retention
• Collaborate with Channel Account Managers and resellers to ensure renewal alignment and customer satisfaction

• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools
• Analyze renewal data to identify trends, risk indicators, and process improvement opportunities
• Support the development of renewal playbooks, best practices, and enablement content for team use

• Collaborate with leadership to refine renewal playbooks & best practices
• Provide training, peer mentorship, or feedback to newer team members
• Participate in special projects or initiatives to improve renewal workflows and customer retention processes

• 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success
• Strong commercial acumen and negotiation skills
• Excellent communication and executive presence with the ability to influence customer and partner decisions
• Strong proficiency in Salesforce and other CRM or forecasting tools
• Analytical mindset and ability to interpret customer and renewal data
• Collaborative, organized, and proactive - able to manage multiple priorities in a fast‑paced environment
• Cybersecurity or technology industry experience preferred
• Takes full responsibility for renewal outcomes and customer experience
• Anticipates risk and drives forward‑looking account planning
• Builds trust and alignment across customers, partners, and internal teams
• Works seamlessly with peers and cross‑functional stakeholders
• Actively contributes to renewal process and team enablement initiatives

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At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where…