Sr. Sales Support Specialist

This role, based in greater Boston, is ideal for someone with strong communication and organizational skills, a solid understanding of the sales process, and proficiency in Word and Excel, who enjoys being a trusted partner to both customers and internal teams. Our client is a rapidly growing business providing premium food items nationally. They are known for their collaborative, people-first culture, and they offer an environment where individuals are valued, supported, and encouraged to grow, with occasional travel for trade shows adding variety and visibility to the role.

Food Industry Experience a Must.

Responsibilities Include:

Customer Service
:
Provide excellent customer service by resolving inquiries, issues, or complaints, collaborating with the team to deliver effective solutions. Ability to upsell

Order Processing
:
Provide back-up and support with the multi-step order processing system to ensure efficiency.

Distributor & End User Support
:
Support the sales team with communication to distributors or direct accounts, including new account set up, new item set up, seasonal item communication, promotions, and incentive tracking.

Sales Support
:
Provide outside sales teams with administrative customer support by performing customer outreach, sending marketing and informational materials, and communicating customer issues.

Customer Promotions
:
Organize and communicate product promotions to customers, co-manage department marketing calendar with Business Admin Manager.

Key Account Support
:
Provide administrative assistance to the Sales Director on key account activities and ensure smooth operation of sales processes