Catering Sales Associate; Part-time Temporary

• Part-time

Crafting distinctively delicious food starts early morning in Au Bon Pain cafe. While our bakers line the shelves with hot, freshly baked pastries, muffins, bagels and scones, other team members brew our rich coffee and espresso blends from the highest-quality Arabica beans, set up the health smart oatmeal bar, and prepare dozens of fresh eggs for nourishing breakfast sandwiches. Their passion for quality and freshness continues throughout the day with mouthwatering sandwiches and wraps served on freshly baked breads;

hearty soups, stews and macaroni and cheese; enticing salads topped with our signature dressings; and assortments of cut and whole fresh fruit; cheese and crackers; energy bars; nuts; yogurt and indulgent cupcakes, cookies and brownies.

Au Bon Pain caters to today's sophisticated but time-constrained customer in many ways. One day you may enjoy a made-to-order customized sandwich or salad, designed by you and prepared just the way you like it. And the next day, you may only have time to grab a pre-made salad, sandwich, wrap or snack. But no matter how you shop Au Bon Pain, we promise that our food will always be delicious and fresh and our service fast and friendly.

Au Bon Pain--Taste the goodness in every flavor-full bite!

This individual will be responsible for contacting leads and calling lapsed and lost Au Bon Pain Catering Customers in an effort to recapture their catering business. Expected to meet or exceed given sales goals from recaptured customers. Commission will be paid on the next catering order placed as a result of the Catering Sales Associates outreach.

Responsibilities:

• Rebuild and r ekindle past ABP catering relationships by cold calling catering customers from a provided list from an existing data base.
• Follow-up on every potential lead or request to secure the catering business.
• Be proficient in ABP catering menu offerings and services.
• Be knowledgeable about the local competition and be able to speak to what ABP’s attributes are in comparison.
• Seek and receive customer feedback and ensures timely follow up when applicable.
• Be able to convince a previously unhappy customer to give Au Bon Pain Catering another try.
• Attend required training session(s) regularly scheduled meetings. (via phone)
• Provide regular communication regarding number of call completed, recouped catering customers and further follow-up that may be required.
• Track, log, and & report all call activity monthly.
• Communicate s with the Director of Catering Marketing or local sales manager regularly to report progress, developments, and opportunities.
• Create an environment of trust, mutual respect, and credibility.
• Communicate with the Director of Catering Marketing, Catering Sales Manager or Catering Call Center if made aware of a time sensitive order or issue that may develop.

Minimum of High School education or equivalent.

Sales or customer service experience a plus.

• Customer service oriented.
• Self-motivated.