Sales and Catering Coordinator

Parker House Hotel

The Omni Parker House is a luxury Boston hotel with historic charm and modern amenities. Located on the Freedom Trail in downtown Boston, the hotel offers 551 guest rooms and is within walking distance to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, and shopping. It is 2.5 miles (10-15 minutes) from Logan International Airport. This historic property invites you to join the team and create your own history as an employee of this landmark property.

Location

The Omni Parker House is described as a luxury Boston hotel with timeless beauty and modern amenities, situated on the Freedom Trail with views of historic downtown Boston and proximity to major districts and attractions.

Job Description

This vital role will work closely with the Director of Sales and Marketing and the Sales team to ensure successful execution of all operations related to the department, resulting in high levels of guest satisfaction. This position handles all administrative duties required by the Sales and Marketing Divisions to provide superior services to our guests. Rate per hour starts at $30.83 and increases to $31.33 after 90 days.

Responsibilities

• Schedules and prioritizes workload to meet deadlines of all managers.
• Types and distributes all correspondence, including letters, emails, proposals, contracts, etc., for assigned managers. Ensures that all correspondence is 100% accurate.
• Check own mailbox in the morning and afternoon.
• Maintains account files and ensures all information is included in the file (e.g., post-convention reports, letters, fax information, etc.).
• Respond to telephone inquiries by determining clients’ needs and specifications for referral to the Group & Catering Sales Manager.
• Ensures that all managers receive messages in a timely manner (names, phone, group or company name, caller details, date and time of call).
• Enters group information (sites, resumes) into Outlook for managers.
• Enters work orders in Synergy as directed by managers.
• Gathers materials and mails packages to clients as necessary.
• Takes detailed inquiry leads and submits them to the appropriate manager.
• Inputs amenities into Opera for VIP clients and processes related paperwork when requested.
• Covers for colleagues during lunch.
• Participates in Sales Meetings regularly.
• Prepares and distributes BEOs, Daily Reports, Reader Boards, Door Signs, Guarantee Sheets, and 12-day Reports proactively.
• Updates Sales Binder and cross-references BEOs and Events.
• Performs other duties as required by leadership.

Qualifications

• Ideal candidate should have prior experience in a hotel administrative role, but not required.
• Ability to effectively use Microsoft Word, Outlook, and Excel.
• Good organizational skills, attention to detail, and ability to multi-task. Time management is important.
• Knowledge of four-diamond / four-star customer service standards.
• Willingness to learn and build upon existing administrative, sales, and customer service skills.
• Previous experience in Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS, Cvent, Birchstreet, Social Tables (strongly preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed with excellent organizational skills, able to work in a fast-paced environment.
• Ability to multi-task while working on multiple future groups.