Inside Sales and Customer Service Rep

Overview

Inside Sales and Customer Service Rep at Boston Young Professionals Association

Role description and context are provided in the original posting. The company information in this refinement preserves the role expectations and responsibilities as listed below.

• Serve as the main point of contact for customers via phone and email.
• Oversee customer support activities on Amazon or comparable e-commerce platforms, ensuring timely resolution of issues.
• Process, track, and monitor customer orders from entry through production.
• Proactively follow up with customers to confirm details, provide updates, and resolve any issues.
• Participate in outbound sales activities with current customers.
• Collaborate closely with production to ensure accuracy, on-time delivery, and smooth workflow.
• Troubleshoot and resolve order or delivery problems in a professional manner.
• Maintain accurate records in the order management system.
• Support inside sales efforts, quoting and assisting with account development.
• Support Sales Director.
• Build positive relationships with customers through attentive, solution-driven service.
• Contribute to team goals and company growth initiatives.

• 2–3 years of customer service / inside sales experience (manufacturing or related industry preferred).
• Strong problem-solving and follow-through skills.
• Excellent communication skills (verbal and written).
• Enjoy talking on the phone with customers.
• Highly detail-oriented and organized.
• Proficient in Microsoft Office (Excel, Word, Outlook) and order entry systems.
• Familiar use of a CRM
• Team player with the ability to work effectively across departments.
• Positive attitude, adaptable, and eager to grow with the company.

Please email to apply with your resume.

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Other

Industries:
Events Services

Location:

Boston, MA

Salary: $50,000.00-$84,000.00