Sales Account Manager EI

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage exiting and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.

• Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements.
• Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation.
• Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property.
• Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Identify and pursue sales opportunities through key customer contacts and industry information.
• Qualify customer needs to secure profitable solutions leveraging company products and services.
• Introduce new technology and associated services to customers, clearly illustrating the value these products and services offer.
• Negotiate contract terms favorable to the company while delivering on customer requirements.
• Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Prepare estimates and communicate proposals with customers.
• Maintain accurate customer records and files in accordance with company procedures.
• Ensure compliance with established policies and procedures.

• 2 years B2B sales experience in the elevator or related industry.
• 5–10 years of Customer Account Management experience, proficient in building and managing client relationships, handling challenging inquiries, and focusing on revenue generation.
• 5–10 years of Negotiation & Strategy experience, capable of negotiating contract terms and developing sales strategies aligned with customer needs and Schindler values.
• 5–10 years of Sales & Closing Skills, proficient in closing deals and securing agreements, independently identifying and pursuing sales opportunities, qualifying customer needs, and introducing new services and technology.
• Leadership experience providing guidance and support to junior sales account managers and representatives, collaborating with Field Superintendents and technicians for quality improvement processes.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling, and closing skills with a proven sales track record.
• Ability to empathize, listen, and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem‑solving abilities.
• Motivated, resilient, customer‑focused mindset aligned with Schindler’s values.
• Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

• Fully vested 401k…