Customer Success Manager - Boston; Portuguese-speaking

Customer Success Manager – Boston (Portuguese‑speaking)

Join to apply for the Customer Success Manager – Boston (Portuguese‑speaking) role at Datadog

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry out the full‑sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross‑functionally across internal Datadog teams (Support, Product, Finance, Legal)

• Fluency in Portuguese for business and professional communication
• A strong communicator with excellent attention to detail
• Motivated by building long‑term and long‑lasting relationships
• Driven by the opportunity to make a visible impact with your work
• Customer‑minded, always aiming to provide the most value possible
• Excited by working in an ever‑evolving and fluid solution‑focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for upsell and cross‑sell activities

• Best‑in‑breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra‑departmental mentor and buddy program for in‑house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Boston, MA $86,000—$118,000 USD

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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