Retail Sales Leader

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand with a design philosophy rooted in modern, confident and effortless style for work, everyday wear, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. Customers experience our brands in over 400 Express stores and 50 Bonobos Guide shops, and online at  and

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand offers a variety of styles online and in Guide shops for one-on-one service and expert fit advice. Bonobos Guide shops provide real-life, appointment-based service. Don’t think traditional retail; what we’re building is different and innovative.

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. Collaboration and communication are paramount, with time for fun and celebrating extraordinary efforts.

Guideshop Name

Seaport

Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader, in our Guideshop.

A Lead Guide is a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. They use product knowledge to deliver an exceptional customer experience in a unique retail setting. Bonobos offers a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing for every guy and every occasion, with clothes available to try on  one-on-one, appointment-based experience provides an alternative and complementary service to our web-based store.

Don’t think traditional retail; what we’re building you haven’t seen before.

Key Responsibilities

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute opening and closing Guideshop duties as assigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control and procedural compliance for Guideshop

Required Experience & Qualifications

• Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men’s fashion, fabrics, styles and fit

Preferred Qualifications (

Skills and Abilities

)

• Know or want to learn as much as possible about men’s fashion, fabrics, styles, and fit
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
• Enthusiastic about coaching and mentoring a team and inspired to lead by example
• Create and ensure a cohesive work environment that inspires engagement
• Self-motivated and confident in your ability to network and generate leads
• Strong time management and organizational skills and skilled at written and verbal communication

PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that fits their needs and budget, including major medical, dental, vision, and life insurance. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with Company match. Full-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered depends on location, education, relevant skills and experience.

Closing

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