Merchandise Manager

Overview

The Merchandise Manager runs the day-to-day of Level
99 merchandise program and ensures products move efficiently from concept to player-ready execution. They turn strategy into action, managing the line plan, maintaining Shopify, overseeing reorders, and making sure every product is correctly built, priced, and launched on schedule.

All Level
99 employees are passionate about getting the details right, anticipating staff and player needs, and advancing the Level
99 brand. This is an operations and planning focused merchandise role, not a sales-floor or visual merchandising position. This role owns the systems, data, and execution required to run a merchandise program end-to-end, including SKU planning, forecasting, Shopify catalog management, reorders, and cross-functional coordination. It does not involve cashiering, daily floor coverage, or customer-facing retail sales responsibilities. Candidates whose background is primarily store-floor merchandising or visual execution without ownership of assortment planning, inventory decisions, or e-commerce systems will not be a fit for this role.

Need-to-Know Level
99 is backed by Act III Holdings, led by Panera founder Ron Shaich. Locations include Natick, MA;
Providence, RI;
Tysons, VA; and upcoming in West Hartford, CT;
Disney Springs, FL; and King of Prussia, PA. Visit  for more details.

• Line Planning and Forecasting: Maintain and update the master SKU plan, track what is launching, retiring, and needs replenishment. Forecast product demand based on sell-through, player feedback, and seasonal trends to ensure accurate production quantities and minimize excess inventory. Own par-level strategy and advise on replenishment quantities and timing. Track product lifecycle phases (Core, Limited, Seasonal, Drop, Retired) and recommend transitions.
• Support costing, pricing, and margin tracking for all active and upcoming SKUs.
• Own the product launch tracker from factory PO to retail launch, coordinating with the Production Designer for art and asset readiness. Maintain the merch calendar including approvals, handoffs, photo shoots, and launch dates.
• Shopify and Systems: Own product setup in Shopify including images, descriptions, pricing, tags, and collections. Keep Shopify and POS in sync with clean data and accurate stock levels. Own the reorder process from analysis to PO creation, working with factories on quantities and timing. Partner with Supply Chain to manage inbound routing and delivery schedules. Collaborate with Marketing to ensure photography, copy, and product pages match brand standards.
  
  Build and maintain simple reporting dashboards to monitor performance, conversion, and inventory health.
• Retail Presentation and Planograms: Develop and maintain store planograms in partnership with Construction & Design and Retail Operations. Ensure product placement, signage, and visual presentation align with brand intent. Prepare launch kits, signage templates, and product setup documentation for retail teams. Gather store feedback to confirm accurate setup and presentation.
• Performance and Replenishment: Review sell-through weekly to identify wins and risks. Manage reorders with factories and align inbound timing and logistics with Supply Chain. Prepare monthly performance summaries by store and category for leadership and FP&A. Recommend markdowns or product swaps based on product age, seasonality, and margin targets.
• Cross-Functional Coordination: Support the Head of Merchandise by coordinating across Product Development, Supply Chain, Finance, Retail Operations, and Creative. Maintain trackers, calendars, and cross-team communication to ensure accountability and deadlines. Gather inputs for pre-launch and post-launch reviews and summarize results for leadership. Assist with new store openings by preparing product setup files, planograms, and launch materials.

• Demonstrated ownership of a merchandise line or product catalog with 50+ active SKUs across retail and/or e-commerce, including forecasting, reorders, and lifecycle decisions.
• Experience in merchandising, planning, or retail operations within consumer products,…