Grocery Assistant Lead- Brighton

Role Summary

Assistant department lead responsible for delivering an awesome customer experience and maximizing financial results. They embody the belief that 100% in-stock position, fantastic selection and great service will create an outstanding customer experience, loyalty and long term business growth.

• Joyful customers – customer survey results above target
• Outstanding product availability – no holes on the shelves!
• Highly engaged teammates
• Clean, safe, organized sales floor, production space and back rooms
• Store sales above plan
• Fresh shrink below target
• Store profitability above target

• Inspires their team to exceed customer expectations at all times
• Coaches and develops team provide outstanding retail execution
• Works with team to build great and lasting customer relationships
• Works with vendor partners to deliver consistent in-stock position
• Manages and motivates teammates creating a fun place to work
• Deals with issues in a timely manner and coaches for improvement
• Listens andreport teammate feedback back to Leadto improve department operations
• Drives improvement in department operations
• Supports the total store and other departments every day
• Sets and achieves high retail standards and challenges others to do the same

• Plans and places orders and monitors supply needs to meet customer demand without increasing back stock
• Ensures the service-oriented and enthusiastic attitude of all teammates – holds teammates accountable for their roles
• Works with the team
  
  Lead, Coach, Captain and merchandising team to ensure appropriate product mix
• Ensures quality product through rotation, date coding, credits, quality checks, and smart use of back stock
• Delivers awesome, clean displays and executes marketing, pricing and signage plan
• Train and holds team mates accountable, creating a motivated and high performing team
• Monitors performance with Leadand acts upon the development needs of every teammate
• Ensures department organization, safety and cleanliness
• Recognizes a job well done and celebrates success with the team
• Works alongside teammates to order, receive, stock and rotate
• Ensures full compliance with all store and company policies and legal regulations
• Masters systems and technologies provided and trains teammates to do the same
• Executes and organized and efficient store receiving process including tracking deliveries, invoices and reconciliation to the purchase journal
• Ensures a high level of performance from all teammates
• Tracks and reviews shrink to improve department P&L
• Initiates and follows up on all vendor credits
• Drive sales by executing the sales plan and ensuring team provides outstanding customer service
• Monitors and implements risk management procedures (food and employee safety and emergency procedures)