Sales Support Associate III - Copley

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct

attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers

through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective

work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

CASH WRAP:

Greeting the customer with a smile and with eye contact and offering your name

Interact genuinely and naturally with the customer

Read cues and determine customers' needs

Conduct email/name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add‐ons and sell gift cards

Maintain cash and POS media accurately and in compliance with Coach policy

Create lasting impression by genuinely thanking customer and provide reason to return

Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons/transfers, verifying store information is correct

Communicate all discrepancies to Store Management

Process shipment/transfers according to Coach standards and time frames

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Shift/organize product in the stockroom; react to sell through and make room for new product

Manage stock levels/product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled

Maintain Company Loss Prevention standards

SALES FLOOR:

Regularly analyze sales floor to assess replenishment needs

Replenish sales floor/assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Effectively communicate information pertaining to price points, features/benefits, color and stock

availability to multiple customers

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Upkeep housekeeping standards

Competencies required:

Drive For Results:
Can be counted on to exceed goals successfully. Is consistently one of the top

performers. Very bottom line oriented. Steadfastly pushes self and others for results.

Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external

customers. Gets first hand customer information and uses it for improvements in products and services.

Acts with customers in mind. Establishes and maintains effective relationships with customers and gains

their trust and respect.

Creativity:
Comes up with a lot of new and unique ideas. Easily makes connections among previously

unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy:
Relates well to all kind of people up down and sideways. Inside and outside the

organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can

diffuse even high tension situations comfortably.

Learning on The Fly:
Learns quickly when facing new problems. A relentless and versatile learner. Open to

change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find

solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of

anything.

Perseverance:
Pursues everything with energy, drive and…