Client Manager

Company Description

Are you passionate about how people shop, what influences their choices, and how brands and retailers win with consumers? Do you like to collaborate with a team to identify the most pressing retail business questions and how data can answer them? Do you bring numbers to life in concise, visually appealing presentations and infographics that tell the story of what is happening with retail sales and consumer behavior?

Join NIQ, the world’s leading consumer intelligence company, to deliver the most complete understanding of consumer buying behavior.

We are looking for a curious, creative, and data‑obsessed insights professional who understands the intersection of retail, CPG, and consumer behavior – especially in the health, wellness, OTC, and pharmacy space. You are a storyteller at heart who thrives on turning data into direction in presentation format. With the retail landscape evolving at an unprecedented pace, there has never been a more exciting time to be connected to the science of shopping and consumer behavior.

This is a HYBRID position for candidates local to Boston, MA (Marlborough area). Candidates must CURRENTLY be located in Boston. No relocation assistance is available.

• Demonstrate fluency in NIQ’s methodologies, solutions, and analytic platforms using logic to craft compelling, insight‑driven stores that influence retail decision makers.
• Create insight‑rich, visually compelling presentations that showcase the power of NIQ data and tools – driving client interest, sparking new conversations, and opening doors for deeper partnership.
• Leverage your understanding of retail and CPG business dynamics to diagnose client challenges and uncover opportunities in merchandising strategy and shopper engagement.
• Collaborate closely within internal teams and client stakeholders to shape deliverables that are actionable and engaging.
• Contribute to NIQ’s growing authority in the health and wellness retail space, helping position us at the go‑to source for timely trend‑forward insight.
• Stay immersed in the health and wellness retail industry assembling resources that inform our perspectives and fuel our external voice and expertise.

• You love data, and you have the organic curiosity to find the “so what”. You don’t just build decks – you design stories that engage key shareholders, spark curiosity, drive action, and create a desire to dive deeper.
• You’ve created and delivered high‑impact presentations to brand or retail stakeholders in merchandising, marketing, or consumer insights – translating complex data sets into sharp, strategic narratives. You understand the retail ecosystem and its many influences, and how brands, retailers, and brands use data to make decisions.
• You may have worked with or around health and wellness brands, wellness influencers, or retail pharmacy, and understand the nuance behind product attributes, functional benefits, and consumer trust in this space.
• You are a natural collaborator who thrives in fast‑paced, team‑oriented environments – whether you are partnering with clients, facilitating conversation within internal stakeholders and cross‑functional teammates.

• 5 years of Consumer‑Packaged Goods or Retail industry experience required in merchandising, shopper/consumer marketing, supply chain, manufacturer‑retailer relationships.
• Proficient in syndicated POS or panel data tools (NIQ, Circana/IRI, Numerator, or Dunnhumby).
• MS Excel expertise and the ability to tumble complex datasets: to include v/x‑lookup, sum/if; working knowledge of SQL, Python, other coding languages and BI tools (Power BI/Tableau).
• Rich experience creating compelling and engaging PowerPoint presentations from complex datasets and ideas.
• Moves with a sense of urgency, perseverance, and client‑first mentality.
• Ability to multi‑task successfully and independently manage multiple projects with varying timelines.
• Collaborator with strong oral and written communication skills; must be a good listener.
• Excited to spend time onsite with clients in hybrid rhythm.
• Willingness to travel up to 10‑15% of the time.

This role…