Sales Associate III - Copley

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Sales floor responsibilities include understanding organizational objectives and making decisions that align with company priorities; taking ownership and committing to delivering results while remaining actively aware of personal and store metrics; creating personal sales and clienteling strategies in partnership with the management team; creating short‑and‑long‑term strategies to achieve personal metrics and performance goals; taking ownership of personal survey results and creating plans to improve and overcome areas of opportunity;

representing Coach as a brand ambassador; demonstrating Coach’s Selling and Service expectations at all times; understanding changes in the local market with potential impact on business performance and supporting the execution of local sales strategies and tactics; driving business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers; creating positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style;

building credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition; providing in‑depth product knowledge, including features, benefits, current offerings, and overall product value; remaining aware and clearly able to communicate current pricing and promotional strategy to customers; discussing product features and building the sale by leveraging cross‑selling skills and abilities; cross‑selling and encouraging beneficial product add‑ons that relate to the customer’s shopping needs;

being sensitive to customers’ needs and tailoring approach by reading cues; attending to the unique and individual shopping needs of each customer; working with multiple customers simultaneously and breaking away as appropriate; following up with customers consistently and genuinely to influence/close the sale; flexing personal selling techniques to contribute to overall store financial results; building lasting and loyal relationships with customers;

leveraging Coach’s tools and technology to support relationship‑building and clienteling efforts; creating enthusiasm and positivity for a shared vision and mission; promoting and endorsing a team selling environment; fostering an environment of teamwork, trust and collaboration with internal and external customers; remaining solution oriented; being adaptable and flexible to changing business and store needs; welcoming feedback and adapting behaviors as appropriate;

maintaining a calm and professional demeanor at all times.

Operations responsibilities include ensuring all daily tasks are completed without negatively impacting service or Coach standards; completing daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner; maintaining a clean and tidy selling floor at all times; adhering to all applicable retail policies and procedures including POS, operations and asset protection procedures;

replenishing inventory on…