Customer Success Manager; Retail Tech

Customer Success Manager (Retail Tech) at Snatch UP Jobs

Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform.

• Client Onboarding & Adoption:
  Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform.
• Strategic Partnership:
  Cultivate deep, long-term relationships with a diverse range of client stakeholders, from end-users to C-level executives.
• Value Realization:
  Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment.
• Proactive Engagement:
  Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at-risk accounts to prevent churn.
• Growth & Expansion:
  Strategically manage the renewal process and actively identify opportunities for upsell and cross-sell within your client portfolio.
• Product Influence:
  Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform's roadmap.

• Retail Operations Expertise (Mandatory): A minimum of 3 years of hands-on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator.
• Client Engagement Background: 2-5 years of proven experience in Customer Success, Project Management, or Implementation roles.

Mid-Senior level

Full-time

Other

Business Consulting and Services

Boston, MA

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