Byredo Client Advisor, Newbury

The Opportunity:

BYREDO is seeking a part‑time client advisor to drives sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store. Service client’s needs with respect through storytelling & product knowledge while collaborating with team members and supporting management in operational duties.

"Beauty can be many things to many people. Our job is to inspire people to be themselves." – Ben Gorham, Founder of Byredo

• Is constantly up‑to‑date regarding market trends, knows and monitors competition.
• Manages sales and optimizes each step of the sales process.
• Has perfectly adopted the Byredo client experience and selling ceremony.
• Welcomes and recognizes regular customers.
• Knows the customer’s needs, both expressed and hidden, and places the client at the center of every interaction.
• Presents and adds value to the product range.
• Describes and recommends product offer.
• Checks customer requirements while the product is being tried and responds to any further requests.
• Promotes cross‑selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience.
• Ensures customer loyalty by collecting the customer’s information through the appropriate tools.
• Accompanies the customer to the cash counter, prepares the packaging and manages the payment.
• Participates in regular store meetings and contributes to the retail action plan.

• Capture customer data into the company’s CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach.
• Knows how to create and consult the customer’s profile, uses the CRM tool in order to connect with clients and build a long‑term relationship.
• Manages his/her customers’ portfolio through one‑to‑one clienteling activities, either proactively or following the company’s push campaigns exclusively through the Byredo clienteling application § Ensures that the after‑sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
• Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
• Conveys all information collected about customers to the management.
• Follow‑up of customer requests.
• Hosts appointments for make‑up consultations.

• Takes part in all in‑store product presentations (of all product categories).
• Has an in‑depth knowledge of all the products in the assigned Product range and is always up‑to‑date on the whole Product range in the Store.
• Ensures the correct management (cleaning, care, replacement, etc.) of the products in the entire store.

• Constantly maintains product display in perfect conditions according to the company’s guidelines and points out any necessary correction to increase sales.

• Knows available products in stock to maximize sales.
• Helps in receiving stock and in always maintaining the stockroom according to standards.
• Participates proactively in the year‑end, sector and rotational stock‑take process by product category.

• Keeps the assigned position to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it.
• Promptly informs his/her direct supervisor of any loss.

• 2+ year’s experience in selling makeup/beauty.
• Makeup artistry or cosmetic sales experience.
• Strong clienteling ability.
• Ability to work holidays and weekends.
• Adaptable and curious.
• Committed and reliable.
• Driven and proactive in approaching challenges.
• Passionate about beauty and cosmetics.
• Motivated to inspire clients with expertise on beauty trends and product.
• Availability to work Friday, Saturday, and Sunday during all store hours.

As required by Massachusetts State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $20.00 – $22.00/ per hr . Various factors are considered when extending offers, such as relevant skillset, training, years of…