Orthopedics Surgical RN Navigator

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Reporting the Chief APP, the nurse navigator primary function is to serve as first contact for patients to assist with logistical navigation through the care continuum before and after primary and revision total joint arthroplasty. The NN will provide a link between patients and physicians; act as a liaison between clinical specialists and physicians to improve coordination of treatment. The NN will guide patients and families through the health care system from the time of diagnosis through their duration of care by assisting them with access to needed services, teaching patients about required perioperative protocols, developing relationships with various providers and tracking interventions and outcomes.

The NN will help coordination of care for patients undergoing joint replacement surgery to ensure safe, effective, efficient patient-centered care. The NN will serve as a central resource to patients and families to help ensure exemplary care is provided. The NN also provides education to patients and staff about the diagnosis and treatment modalities. Training, evaluation and competencies for this role are overseen by the Lead APP of the department and arthroplasty faculty.

Orthopedics Surgical Liaison RN Navigator

Orthopedics

Part time - 20 hours/week

• Acts as liaison between physicians, clinical coordinators, patients and families, and administrative staff.
• Facilitates the joint replacement patient's progression from surgical booking, through pre-admission testing through the inpatient hospital stay and first post-operative visit.
• Ensures timeliness of key deliverables, working efficiently as a team member to provide quality services through communication, collaboration and cooperation in team conferences and one-on-one meetings to ensure a quality care-delivery process for patients across the continuum.
• Ensure compliance with preoperative education and screening protocols
• Conduct initial navigator assessment, assess patients' support system, document potential barriers to treatment and/or discharge
• Assist in coordinating pre- operative PT "pre-hab", home safety evaluation, dental smoking cessation, and other protocols to optimize patient prior to surgery and have awareness of medical clearance appointments, lab tests, and other diagnostic tests for medical clearance pre operatively
• Meet with patients and families and, ensure continued communication & feedback.
• Completes patient phone calls post op to enhance the patient experience and improve quality and safety of care for patients after surgery.
• Develop program improvement projects based on data analysis and interpretation of clinical results thereby driving the total joint service line to the forefront of best practice.
• Develops, reviews and revises protocols/guidelines, implementing best practices, provides continued education for clinicians.
• Responsible for tracking of service line compliance, joint commission standards, and critical time frames for outstanding patient care.
• Ensures timeliness of key deliverables, working efficiently as a team member to provide quality services through communication, collaboration and cooperation
• Works in collaboration with physicians, mid-level providers, nursing, physical therapy, marketing department, food service, pharmacy, outreach coordinators and all members of the healthcare team
• Assists in coordinating anti-coagulation plan for patient in conjunction with treating team (orthopedic surgeon/PCP/cardiologist)
• Models quality patient/customer service by: demonstrating a willingness to serve all customers at all times; maintaining an awareness of patient needs and utilizing initiative to respond to those needs; maintaining confidentiality of all patient information; and functioning in a collaborative manner with other members of the team to ensure quality patient care
• Help to address quality of care concerns and implement quality improvement projects as it pertains to patients undergoing TJR when needed.
• Establishes and maintains excellent collaborative relationships with referring and consulting providers and staff;…