Volunteer Specialist

Boston Chinatown Neighborhood Center (BCNC)

Why Join Us

At BCNC, we are passionate about making a meaningful difference in our community. Our team is driven by a shared commitment to social impact and is both supportive and resourceful. We believe in fostering an empowering and inclusive work environment where every individual can contribute, grow, and thrive. If you are looking for a rewarding career that allows you to align your passion with making meaningful change, explore our open positions and join us in our mission to pave the way for a better tomorrow.

What You Will Do

The Volunteer Specialist is a member of the BCNC Human Resources team, which plays a pivotal role in collaborating and managing the organization's most valuable asset—its people. You will work across all levels to support recruitment, compensation and benefits, and employee experience. You will bring a DEIB-focused mindset, fostering a positive, inclusive, and productive work environment that attracts and retains top talent.

You will report directly to the Human Resources Manager. This is a part-time role of 20-25 hours per week, with the potential for a full-time opportunity in the future.

In this role, you will:

• Collaborate with all departments to identify opportunities and the needs of volunteers.
• Assist each department with updating and posting volunteer opportunities.
• Source and recruit volunteers through different channels. Build, maintain, and track pipelines.
• Manage background checks, database, and onboarding.
• Assist with creating and tracking metrics and generating reports.
• Work closely with the Chief Program Officer and Development team for community outreach and engagement.
• Communicate regularly with each department-designated person and volunteers to ensure the placement fits both parties well.
• Assist with feedback surveys and continuously look for opportunities to improve and enhance the volunteer program.
• Organize a regular schedule of communications with volunteers through email and other channels to ensure volunteers remain connected and are aware of all opportunities to participate at BCNC.
• Coordinate volunteer recognition and appreciation events and activities.
• Maintain files, records, applications, and other data concerning the volunteer program.
• Perform other duties assigned by the Human Resources Manager, Chief Program Officer, and Chief Development Officer.

• Associate or Bachelor's degree with 3+ years of professional experience working with volunteers.
• Experience in community outreach and engagement, with the ability to work comfortably and directly with diverse communities and individuals.
• Proficient with Microsoft Office Suite, related software (ADP or Civicore), or volunteer management software.
• Exceptional relationship-building and interpersonal skills.
• Excellent communication (verbal and written) and presentation skills.
• Strong organizational skills and high attention to detail.
• Ability to manage and track multiple tasks and responsibilities.

• Competitive compensation package
• Comprehensive health coverage, including medical, dental, vision, and life insurance
• Retirement plan options with employer matching
• Enhanced paid time off offerings for personal days, sick, vacation, and holidays
• Opportunities for professional development and growth