Marketing Specialist

Bon Appetit

Position Title: MARKETING SPECIALIST - Boston, MA

Salary: $75000 - $85000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

Bon Appetit is seeking a marketing specialist to join our team. The Activation and Engagement Manager reports directly to the Resident District Manager and is responsible for all site level Bon Appétit marketing activities to include advertising and promotions. This person will collaborate closely with our client and the management team in producing marketing strategies and collateral that are conducive to the dining operation’s needs, focusing efforts on client and customer satisfaction.

Please note - this client location demands candidate to pass rigorous background check.

• Activate our brand both internally through our people’s programs and externally with customer experience initiatives.
• Collaborate creatively within the Image + Style team to develop customer experience initiatives that enhance our brand and contribute to customer satisfaction and increased participation and revenues.
• Utilizes activation toolkit for most efforts. Manage small-scale design projects with our professional design team to account for specific needs within our brand vision.
• Support field teams on-site for various brand activation initiatives and client needs. Support account openings in the portfolio!
• Proactively develops recommendations to refresh customer experiences onsite to support account retention.
• Surface issues/requests for projects that can be done at a mass level. Works collaboratively to develop new systems and tactics to approach tasks more efficiently and effectively. Leads by “automating the predictable, so we can humanize the exceptional.”
• Utilizes the BAMCO help center to support the account’s needs.
• Develop new strategies and tactics for promoting existing or new locations, to enhance sales, customer experience, and customer satisfaction.
• Drive Great Expectations 4 (GE4) brand standards by supporting and inspiring units to implement GE4 tactics.
• Guide accounts through building business plans and ensure teams buy in to plan, execute, and report on the impact.
• Ensure all content on account sites is relevant and correct, reviewing for design, grammar, and Bon Appetit brand voice.

• Education: Minimum BA or BS degree in Marketing/ Communications or Public relations.
• Experience: Two years’ experience working with a marketing firm or in a marketing capacity within the retail industry or food & beverage / restaurant environment
• A demonstrated ability to be proactive and assertive in identifying and capturing growth opportunities, as well as thinking creatively and strategically.
• Proficient with Microsoft Office Applications, Photoshop, Adobe Acrobat, and Word Press.
• Experience managing the design process is a plus.
• Organized, detail-oriented and process-oriented. A strong self-motivator with the ability to work at times with minimal…