Dispensary Supervisor - School of Dental Medicine

Overview

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward‑looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine, with access to training in dental specialties. Clinics managed at TUSDM provide quality comprehensive care to more than 20,000 individuals annually.

Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health.

The Dispensary Supervisor provides daily supervision and operational leadership for clinical dispensary services s position directly supervises a team of Dispensary Assistants and ensures consistent coverage and service quality throughout assigned shifts. The Supervisor is responsible for scheduling, training, performance evaluation, and compliance oversight, while also performing working duties as needed to support the flow of operations. Two Supervisors—one assigned to the morning/early afternoon shift and one to the late afternoon/evening shift—provide continuous oversight during all hours of clinic operation.

While each Supervisor will manage a portion of the Dispensary Assistants for HR accountability and performance reviews, assistants are expected to work at the direction of the Supervisor on duty at any given time.

• Shift Operations and Oversight
  :
  Manage daily dispensary operations during the assigned shift to ensure efficient and consistent support of clinical and academic activities. Oversee issuance and return of instruments, maintain par levels of supplies, enforce security protocols for cassettes and equipment, and ensure infection control standards are followed at all times. Monitor clinic floors, organize bays and work spaces, and coordinate with Facilities or custodial staff when needed.
• Staff Supervision and Leadership
  :
  Provide direct supervision to a team of Dispensary Assistants, divide staff assignments between the two Supervisors for scheduling, vacation requests, timekeeping, and annual performance reviews, and coach, train, and develop staff. Conduct annual performance reviews, address attendance or conduct concerns in accordance with university policy, and foster a team culture that emphasizes customer service, compliance, and accountability.
• Inventory and Compliance
  :
  Monitor supply usage, ensure proper inventory levels, and work closely with the Materials Management Manager to communicate needs, shortages, or issues with materials. Review materials for expiration dates, prepare reports, and ensure dispensary practices align with infection control policies, OSHA standards, and TUSDM protocols. Escalate compliance issues to the Materials Management Manager when appropriate.
• Customer Service and Collaboration
  :
  Model excellent customer service, ensuring that all students, residents, faculty, and staff are treated with professionalism and respect. Collaborate with faculty and other departments to support academic and clinical needs, and communicate regularly with the Materials Management Manager to provide updates, raise concerns, and recommend improvements.
• Other Duties
  :
  Perform other duties as assigned to meet the ongoing needs of the organization.

• High School Diploma or equivalent required.
• Minimum of 3 years of experience in a dental dispensary, dental assisting, or healthcare support services role, including at least 1 year in a lead or supervisory capacity.
• Demonstrated knowledge of dental materials, supplies, and equipment commonly used in predoctoral and postgraduate clinics.
• Strong understanding of inventory management and control practices, including stocking, par levels, and supply distribution.
• Working knowledge of infection control protocols, OSHA, and DPH requirements in a clinical or dental environment.
• Strong organizational, problem‑solving, and time‑management skills with the ability to adapt to shifting priorities.
• Excellent…