3rd Shift Janitorial Account Manager

Job Description

Compensation: $75,000.00 - $85,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

3rd Shift.

The Account Manager oversees daily janitorial operations across a large, urban higher‑education campus environment in Boston, MA. This role ensures high‑quality custodial services, optimal staffing, and consistent service delivery that supports academic, administrative, and residential facilities. The Account Manager coordinates operational planning, quality assurance, client relationship management, employee development, and continuous improvement initiatives.

Responsibilities include interviewing, hiring, orienting, and training employees; planning and directing work; conducting performance reviews; rewarding and disciplining employees; and resolving issues to maintain client satisfaction and operational excellence.

• Problem Solving – Identifies and resolves service issues quickly; gathers data and evaluates root causes; develops effective solutions; collaborates well in team environments.
• Cost Consciousness – Manages budgets effectively; implements labor‑optimization and supply‑chain efficiencies; supports financial goals and resource stewardship.
• Safety and Security – Enforces ABM safety protocols and campus regulatory requirements; identifies hazards; ensures staff compliance with equipment and chemical handling procedures; leads by example in safety culture.
• Adaptability – Thrives in a fast‑paced campus setting with varying schedules, student/seasonal fluctuations, events, and emergencies; adjusts staffing and processes as needed.

• Serves as the primary operational liaison between ABM and the client, providing consistent updates, reporting, and partnership.
• Oversees janitorial teams across academic buildings, residence halls, athletic facilities, libraries, laboratories, and common areas.
• Ensures service quality through routine inspections, quality checks, and continuous improvement initiatives.
• Manages daily work orders, custodial tasks, event setups, and periodic floor‑care programs.
• Leads and motivates site supervisors and frontline janitorial staff.
• Develops and implements staffing plans, shift schedules, and labor allocations to meet campus needs.
• Ensures compliance with cleaning standards, safety protocols, and regulatory requirements.
• Oversees inventory, supplies, equipment usage, and vendor coordination (when applicable).
• Plans and manages budgets, cost controls, and operational performance metrics.
• Supports sustainability initiatives and best practices aligned with campus goals.
• Coordinates special projects, seasonal deep cleaning, move‑ins/move‑outs, and event support.
• Participates in long‑range planning and operational enhancements tied to campus facilities.
• Handles client escalations, service adjustments, and contract compliance.

• Bachelor's degree (B.A.) from a four‑year college or university; or
• Equivalent combination of education and relevant industry experience.

• 5–10 years of janitorial operations leadership, facilities services management, or a related field.
• Experience managing large or multi‑building accounts, preferably in higher‑education, healthcare, or corporate campus environments.
• Experience with:
• • Office 365 (Excel, PowerPoint, Outlook Mail)
  • CMMS systems (Asset Essentials preferred)
  • Scheduling software
  • Floor‑care programs, equipment, and industry best practices

• Current Driver’s License required.
• Facilities or Janitorial Management Certifications (BOMI, CFM, etc.) preferred.
• Technical knowledge of cleaning equipment, safety standards, and chemical handling.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure…