Director, Rewards, Operations & Systems

About The Role

This is a founding role on Suno's new People Team, sitting at the intersection of strategy, infrastructure and experience design. This role is ideal for an HR leader with a sharp, progressive outlook on how total rewards, compensation, benefits, and operations can play in scaling organizations at the frontier of entertainment and AI. You're motivated to push beyond what “great” looks like in this space and build this function from the ground up.

This role reports to Suno's Head of People and will sit on her Leadership Team.

We are not looking for a traditional Head of Comp or a transactional HR Ops leader. We are looking for a systems architect. A builder. An operator with taste. Someone who believes rewards are culture encoded in numbers. That operations are product. That systems are leverage. That AI should give people time back — not create more noise. Ultimately, you are accountable for building a function that is automated, compliant, and human-centered.

Applicants must be eligible to work in the U.S. This role requires working onsite in either our NYC or San Francisco or Cambridge office.

Check out the Suno version of this role here!

You will design and lead Suno’s comprehensive Total Rewards strategy, ensuring our compensation and benefits programs attract, retain, and motivate world‑class talent in one of the most competitive markets.

You Will:

• Define and continuously refine Suno’s compensation philosophy in alignment with our performance culture and long‑term business strategy.
• Design and administer salary bands, leveling architecture, annual incentive plans, and long‑term equity programs.
• Support executive compensation and equity strategy in partnership with Finance and Legal.
• Conduct rigorous pay equity analysis and compensation benchmarking across AI, tech, and creative industries.
• Develop clear compensation communication frameworks that build trust and understanding.
• Own equity administration and vendor partnerships.
• Lead open enrollment and ongoing benefits design, broker selection, and vendor negotiations.
• Ensure our benefits reflect Suno’s values while remaining cost‑effective and competitive.
• Contribute to headcount modeling, budget forecasting, and cost scenario planning.

Your mandate: build simple, scalable, compliant systems that give employees and managers time back.

You Will:

• Develop best‑in‑class standard operating procedures across the employee lifecycle: onboarding, offboarding, employment verification, leave administration, immigration, relocation, compliance, and documentation.
• Establish strong partnerships with Payroll and Legal to ensure seamless compliance and reporting.
• Create clear policies and internal controls that mitigate risk without slowing momentum.
• Ensure compliance across key jurisdictions (primarily CA, MA, and NY).
• Lead audits and documentation processes with rigor and clarity.
• Build a service model that prioritizes responsiveness, clarity, and UX.
• Drive continuous improvement through process redesign and automation.
• Lead change management efforts tied to new rewards programs or operational upgrades.

You will own the design, implementation, and evolution of Suno’s People technology stack. You are hands‑on with AI. You do not delegate experimentation — you lead it.

You Will:

• Lead migration or overhaul of HRIS systems where needed.
• Manage HRIS architecture, integrations, upgrades, and automation.
• Identify service improvements through integrations, data pipelines, and workflow automation.
• Partner with Corporate IT and Legal to ensure system security and data governance.
• Develop and maintain employee data privacy standards and compliance frameworks.
• Build dashboards and analytics that surface meaningful insights — not vanity metrics.
• Use AI tools to model scenarios, automate workflows, generate reporting, and improve service quality.
• Continuously experiment with automation to increase leverage and reduce manual work.

You think in systems. You design for user…