GBS Process Excellence Senior Director

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.
Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs.

Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.
If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply! The Senior Director of Process Excellence leads the Process Excellence organization within Cabot’s Global Business Services (GBS) function. He/she is responsible for developing and executing Cabot’s end-to-end process strategy, with the ultimate goal of driving GBS service efficiency across end-to-endprocesses (Record to Report R2R, Order to Cash O2C, Source to Pay S2C and Plan to Deliver P2D).

The Senior Director directly influences and participates in the development of the overall GBS strategy.

The Senior Director leads a team of Global Process Experts (GPOs) as well as a pool of analysts ensures and collectively the team ensures measurable outcomes through standardization and continuous improvement leveraging tools including Lean Six Sigma, intelligent automation (RPA), artificial intelligence (AI), process mining, and others.

This leader will define and lead the direction, governance, and operating model to deliver scalable, digitally-enabled business processes that improve performance, experience, and efficiency across the organization GBS and the rest of the enterprise. The role report to Senior Vice President, GBS and serves as an active member of the GBS Leadership Team.
** How You Will Make and Impact
**** Strategy & Governance
*** Define and own the GBS Process Excellence strategy, roadmap, and operating model; align with enterprise strategy and service management framework and leverage leading digital technologies (e.g. AI)
* Establish global process design standards, policies, and governance.
* Assess organization structure and evolve format of team as organizational needs change.
** Process Transformation & Standardization
*** Drive Process Excellence team to deliver efficiencies within their processes o Map processes and measure process adherence
* Identify opportunities for improvement
* Partner as needed with Digital and other functions to design improvements o Deliver on improvement projects and measure results
* Manage portfolio of change initiatives to balance resources and maximize benefits, prioritizing high-impact projects tied to business outcomes (cost, quality, cycle time, experience).
* Implement Lean Six Sigma methodologies.
* Own the global process taxonomy, maturity model, benchmarking, and continuous improvement pipeline.
** Digital Enablement & Automation
*** Partner with Digital to deploy process mining (usage of system data logs), task mining (identify highly manual, repetitive work suitable for automation), workflow orchestration (tools that standardize and automate workflow across teams) at scale.
* Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and generation of data-driven insights
* Collaborate with digital and legal teams to ensure responsible AI governance, model training, and value realization.
* Lead organizational capability-building for AI adoption, change management, and digital fluency ·
* Integrate ERP/enterprise platforms and GBS digital tools with redesigned processes; ensure robust change control and adoption.
** Operational Excellence & Performance
*** Define and manage GBS performance metrics, dashboards, and regular reviews with business stakeholders.
· Drive root cause analysis and corrective actions when issues arise focusing on quality, timeliness, and customer experience.
** Risk, Controls & Compliance
*…