Senior Delivery Project Manager

At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your role and responsibilities

The project manager's primary responsibility is to manage the efforts of IBM resources, client employees, and third-party vendors to ensure that an integrated solution provided meets the client's needs. As a Project Manager within the Project Management Office (PMO), you will lead cross-functional teams to deliver projects that span multiple business units. Using project management best practices, you will be responsible for delivering a portfolio of projects.

The Project Manager works independently but keeps leadership promptly apprised of work status, raising issues and risks to the appropriate level and at the appropriate time; works effectively and efficiently with minimal oversight; advises and guides other professionals; seeks guidance on critical issues as appropriate; and has a solid level of expertise in project management. The Project Manager is responsible for delivering the organization's overall project plan, budget, structure, schedule, and staffing requirements.

Primary Job Responsibilities

• Provide project management discipline and a framework for Expert Labs project teams.
• Provide technical direction and control to coordinate and manage the activities of Expert Labs project personnel.
• Identify, track, and manage project dependencies to ensure optimal utilization of resources, ongoing risk identification and timely benefits realization on the project.
• Identify stakeholders and manage at varying levels within the organization, tailoring your style and approach to meet their needs, both in-person and remotely.
• Conduct regular status meetings with clients and project stakeholders.
• Organize and present project information comprehensively that is appropriate for the audience and the situation, including Executive-level reporting.
• Provide financial forecasts to Delivery Leaders.
• Keep management cadence with the Delivery Leaders to provide insight on project status.
• Administer the contract change control procedure with the client.
• Maintain project communications with the client and manage client expectations.
• Escalation and critical situation management. Ability to clearly clarify the problem statement. Apply methodical problem-solving, critical thinking and root cause analysis to dissect complex issues. Generate, evaluate, and implement possible solutions and monitor outcomes.
• Assist with estimating and sizing new projects.
• Develop knowledge of Integration Expert Labs offerings with awareness of emerging technologies and solutions.

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Bachelor's degree or Diploma with 4+ years of experience working in a client-facing consultative services organization.
• Project Management Certification (PMP, Scrum Master, PMI-ACP, or other certifications).
• Experience and proficiency using MS Project and other project management tools such as Jira/Confluence/ADO, Miro, Git basics, API integrations.
• Strong facilitation: workshops, requirements sessions, sprint ceremonies, executive readouts.
• Experience working with multiple project methodologies (waterfall, Agile, Scrum).
• Experience communicating with C-suite executives.
• Experience working in a virtual office setting and maintaining an active and dynamic presence via phone, Slack and email.
• Possess excellent relationship management and facilitation skills.
• Solid personal leadership and management skills with a collaborative style.
• Ability to travel up 40-50% when required.

• MBA preferred
• Fluent in English and French:
  Possess excellent written and verbal communication skills in both English and French preferred.
• Canadian Government Security Clearance

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