NAMR Operations Senior Manager

Locations:
Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the North America (NAMR) Operations Senior Manager, you will partner closely with NAMR Operations functional and local leaders to design and deliver high-priority transformation initiatives across the NAMR Administrative Services function, while also supporting strategic change efforts within Office Experience, Vendor Management, and Travel.

Additionally, this role leads critical run-the-business communications and change efforts across NAMR Operations, ensuring operational continuity, leadership alignment, and disciplined execution. This includes supporting day-to-day priorities and leading high-impact engagements with broad and executive-level audiences.

This role will dedicate approximately:

* 75% to change leadership and end-to-end project/program management

* 25% to strategic communications, stakeholder engagement, and executive storytelling

You will define and structure complex initiatives, translate strategy into clear execution roadmaps, and ensure measurable impact across people, processes, and technology. A critical element of success will be landing people-centric change-aligning stakeholders, shaping compelling narratives, and driving execution from insight to implementation.

You will play a key role in advancing high-impact initiatives such as technology implementations, operating modeling enhancements, service delivery evolution, and new ways of working-ensuring strong governance, adoption, and value realization.

Key Responsibilities:

Change Leadership and transformation execution

* Lead end-to-end change strategies for high-priority NAMR Operations initiatives, including impact assessments, stakeholder alignment, adoption planning, and sustainability design.

* Translate strategic objectives into structured transformation roadmaps with clear milestones, risk mitigation plans, and measurable success metrics.

* Drive both the technical and behavioral components of change to ensure initiatives are fully embedded and deliver sustained operational impact.

Project and program management

* Own day-to-day management of complex, cross-functional initiatives from scoping through stabilization, ensuring disciplined execution and predictable delivery.

* Establish clear governance structures, define scope and success criteria, manage interdependencies, and proactively mitigate risks and issues.

* Provide structured executive updates and performance tracking that clearly articulate progress, trade-offs, and value realization.

Strategic communications and executive storytelling

* Own and evolve the NAMR Operations communication rhythm and governance model-including leadership updates, townhalls, and engagement forums-ensuring consistent messaging and strong alignment across leaders and stakeholders.

* Develop compelling, executive-level narratives that articulate the purpose, strategic context, measurable impact, and business outcomes of transformation initiatives.

* Design and execute structured communication and stakeholder engagement strategies that translate complex operational, organizational, or technical changes into clear, actionable messaging that drives understanding, trust, and sustained adoption.

YOU'RE GOOD AT

* Leading change in a complex environment:
You bring clarity and momentum to ambiguity, confidently guiding cross-functional stakeholders through transformation while balancing strategic priorities and operational realities

* People-centric change leadership:
You genuinely care about people and understand that successful transformation requires empathy, trust-building, thoughtful stakeholder engagement, and intentional adoption planning.

* Executive storytelling and influence:
You distill complex operational and organizational topics into compelling, outcome-oriented narratives that drive senior-level alignment, confidence, and decision-making

* Strategic problem solving:

You proactively identify emerging challenging and opportunities, design innovative solutions, and drive them forward through structured plans, clear ownership, and disciplined execution

* Building trusted…