Director of Operations

Must reside within the Northeast Triangle:
Boston – Philadelphia - New Jersey

We are looking for a Director of Operations to be the tactical right hand to the COO
. This is not a desk job and it’s not theoretical. This is a roll-up-your-sleeves, boots-on-the-ground leadership role for someone who loves being in the field, fixing what’s broken, and leaving things better than they found them.

You’ll live on the road, help integrate new acquisitions, standardize how work gets done, and act as the critical bridge between the technicians in the field and the executives driving growth.

If you’re the kind of leader who’d rather solve problems in a shop or jobsite than from a slide deck—this one’s for you.

The Industry Vet

You know your doors and docks—sectional vs. coiling, levelers vs. lifts—and you understand how commercial door businesses actually make money.

The Road Warrior

You’re energized by travel and thrive in the field. Three to four weeks a month on the road? That’s your rhythm.

The Bridge Builder

You can talk shop with seasoned techs and talk KPIs with executives—earning respect on both sides and keeping everyone aligned.

The Fixer

You don’t just flag problems. You jump in, fix dispatch, inventory, billing, or routing issues, and train the team so it sticks.

Standardize Operations

Travel to newly acquired branches (often very “mom and pop”) and help professionalize operations—dispatch, service flow, inventory, and more.

Lead From the Field

Coach and mentor Branch Managers and Service Managers on running strong P&Ls and efficient, profitable service operations.

Fix the Order-to-Cash Cycle

If a branch is losing money due to poor billing, bad routing, or process gaps, you’ll find it, fix it, and lock in the improvement.

Integrate Acquisitions

Help blend cultures, systems, and processes—moving teams from paper to platforms like Net Suite or Service Titan without losing trust or morale.

Champion Safety

Lead a true “Safety First” culture across all field operations, ensuring OSHA and company standards aren’t just met—but lived.

• 7+ years of operations leadership in the Commercial Door, Dock, or Access Control industry
• Deep working knowledge of commercial entry solutions (doors, dock equipment, high-speed doors)
• Willingness to travel 75%+ of the time
• Comfort with ERP/FSM systems (Net Suite, Service Titan, or similar) and strong Excel skills
• Based in the Northeast/Midwest corridor (Boston, Chicago, DC, Philly, Cleveland, Detroit)

Build the Playbook

You won’t be maintaining the status quo—you’ll help create the national operational standard that scales this company from 100 to 500+ employees
.

Join at the inflection point. As the platform grows, your influence, scope, and career trajectory grow right along with it.

$150,000 + bonus

Job Type: Full-time

Benefits:

• 401(k) + matching
• Health, dental, vision, and life insurance