Core Operations Lead

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads.
This role is On Site, and all candidates must reside in the United States.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

If you’re a dynamic leader with a passion for operational excellence and innovation, we invite you to join our forward-thinking team and contribute to the future of autonomous vehicle operations. Apply today!

• Be responsible for and ensure seamless 24/7 AV operations while maintaining service continuity.
• Implement and govern efficient shift management processes.
• Monitor and maintain compliance with SLAs while ensuring KPIs are consistently met.
• Conduct regular performance reviews to assess and enhance staff performance.
• Develop and implement contingency plans to mitigate operational disruptions.
• Ensure all activities are pre-planned, structured, and driven with precision.
• Maintain up-to-date operational documentation and standard operating procedures.

• Manage vendor relationships to ensure adherence to program metrics and contractual obligations.
• Hold vendors accountable through performance reviews and issue resolution.
• Develop productive partnerships to optimize vendor performance and service delivery.

• Conduct regular performance reviews to evaluate and improve staff capabilities.
• Provide mentor and professional development opportunities to build a high-performing team.
• Address performance gaps through corrective actions and support mechanisms.
• Nurture a positive, collaborative, and growth-oriented work environment.

• Prepare and present comprehensive weekly, monthly, and quarterly business reviews.
• Analyze operational data to identify trends, insights, and areas for improvement.
• Deliver detailed performance reports to stakeholders with actionable recommendations.

• Proactively identify and resolve operational challenges to ensure business continuity.
• Develop innovative solutions to improve efficiency and productivity.
• Perform effectively and make decisions in fast-paced, high-pressure scenarios.

• Proven track record managing 24/7 operational environments.
• Strong understanding and application of SLAs and KPI-driven management.
• Demonstrated experience in vendor management and holding vendors accountable.
• Exceptional organizational, planning, and time-management skills.
• Adept at thriving under pressure with a proactive, solution-oriented mentality.
• Strong communication and interpersonal skills to engage effectively across teams.
• Expertise in performance management, including reviews, coaching, and corrective measures.

• Prior experience in the autonomous vehicle industry or a similar field.
• Ability to implement industry best practices and innovative approaches to operations.

Applications will be accepted until March 27th, 2026
.

The annual rate for this position is $ per year
, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The yearly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at