Lead Residential Program Manager

Posted Monday, January 26, 2026 at 5:00 AM

M-F 9am-5pm, Spanish Fluency preferred (language incentive eligible)

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.

As a member of the multidisciplinary ACCS Integrated Team, the Lead Program Manager, in collaboration with an Assistant Program Manager, provides for the day to day administration of a group living environment or a supported independent environment for adults experiencing mental health conditions (known as the “home program”), as well as direct intervention with Persons providing modeling and onsite supervision to Engagement Partners regarding the implementation of interventions.

In addition, the LPM provides direct supervision to Integrated Team Program Managers responsible for overseeing other residential programs. The LPM contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is an exempt position.

• Assistant Program Manager, if applicable
• Engagement Partners at the home program
• Program Managers responsible for other residential programs in Integrated Team

• Responsible for guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
• Participate on the Engagement Team of assigned persons in collaboration with the Team Clinician and other Team members
• Perform and oversee residential operations in collaboration with APM for home program, and supervise the performance of assigned PMs managing other residential programs, in areas including:
• Oversee staff scheduling and shift coverage as needed.
• Provide oversight for all financial and budgetary procedures including petty cash, client finances, and payroll.
• Monitor collection of rent and other charges and assist in developing responses including applications for oversight of finances and debt elimination plans.
• Provide oversight of Medication Administration Program (MAP) and periodic medication administration.
• Maintain accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned
• Ensure that agency and regulatory standards are met and maintained, including agency QA audits, DMH licensing, Executive Order 509, and MAP reviews.
• Ensure proper maintenance of the physical site in compliance with all city, state, federal, DMH and Bay Cove regulations and requirements.
• Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
• Contribute to the overall functioning of the Integrated Team by sharing in the functioning of the Integrated Team by sharing in the administrative responsibilities and on-call coverage on a rotating basis as assigned.
• Provide supervision of program staff, including hiring, training, progressive disciplinary action, and evaluation.
• Oversee and participate in implementation of Bay Cove Environment Matters process
• Produce DMH incident reports, assure the accuracy and quality of those produced by other staff and use information from reports to inform action regarding individual Persons served and to identify and address potential trends/themes
• Collaborate with other Bay Cove departments (e.g. Housing, Accounting) and external