Consumer + Commercial Effectiveness - Engagement Manager

Overview

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit

Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT)

Location: Boston, Chicago, New York, Dallas

Role: Consumer + Commercial Effectiveness - Engagement Manager

In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications, media and services, in order to further elevate our narratives and exco-relevance while maintaining deep sub-sector capabilities.

Commercial Effectiveness

The Commercial Effectiveness practice within Performance Transformation drives profitable revenue growth through services like pricing strategy, go-to-market design, and sales force effectiveness embedded in transformational programs. What sets us apart is deep industry experience, data-driven methods, and tailored solutions that balance consistency with market-specific needs, helping clients capture growth and sustain competitive advantage.

• Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shares responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm’s technical competence
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors
• Engaging fully in building business by identifying new and expanded opportunities
• Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics
• Developing others and build a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

• 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization), with preference for experience supporting consumer clients on topline growth, pricing strategy, or other commercial effectiveness topics
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation and presentation skills
• Versatility, flexibility, and a…