Program Manager, Executive Education

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks.

Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources;

enrollment and admissions; and finance.

The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. Program assignments may include open enrollment and/or custom programs, and include both on-site and virtual delivery.

Reporting to an Associate Director of Program Delivery, primary responsibilities include:

• Staff Management: Directs and manages two program coordinators; defines and communicates work standards and performance expectations; manages workflow through delegation and scheduled check-in meetings; advises and facilitates professional development; provides ongoing feedback; trains new staff and provides ongoing coaching; communicates, motivates, and guides staff around new processes and policies; and serves as a role model.
• Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of the program; seeks and maintains knowledge of best practices and plans accordingly; tracks and monitors program budget; facilitates a seamless participant experience and maintains the highest level of customer service among the team; and manages and tracks enrollment for all accepted participants.
• Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors; maintains and disseminates program delivery updates; manages scope of delivery with external clients; manages internal and external vendors; negotiates with vendors; and serves as the point person between all constituents.
• Conflict Resolution: Identifies and responds to potential areas of conflict; serves as the escalation point for all external client and participant concerns; uses judgment and escalates issues as appropriate.
• Crisis Management: Manages last-minute program changes in real time and manages medical, weather, and other emergency situations.
• Leadership: Demonstrates the ability to guide and deliver programs and other projects; supports and facilitates department-wide initiatives and business goals; motivates, encourages, and inspires staff; embraces and supports change and delivers results; and empowers others.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Perform other duties as assigned.

Ability to work extended overtime hours (including some evenings and weekends) is a must while programs are in session. This position may also include domestic or international travel depending on program needs.

• High School Diploma, GED, or equivalent is required.
• 5+ years of directly related and specific experience in program delivery, event logistics, or project management is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

• This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high-energy environment.
• Prior experience in an academic environment is preferred.
• Strong written and verbal communication skills.
• Strong customer service orientation.
• Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders.
• Comfortable commanding and speaking to large groups.

Standard

Hours:

40 hours per week, overtime eligible

Expected Offer Range: $84,000 – $88,000 annually, commensurate with experience

Visa Sponsorship:
Harvard University is not able to provide visa sponsorship for this position.

Pre-Employment…