Director of Operations - Property Management and Maintenance

Job Title: Director of Operations - Property Management and Maintenance

Location: Remote with site visits in the Greater Boston area

Skills: 8+ years of progressive experience in property management operations, heavy hands-on maintenance experience

Join a dynamic leader in the Real Estate sector, where a commitment to operational excellence and tenant satisfaction drives long-term success. This opportunity is ideal for a seasoned property management executive who thrives on scaling operations, optimizing performance, and leading high-performing teams. The position offers the chance to impact portfolios across residential, multifamily, and HOA properties—working alongside forward-thinking professionals who value collaboration and growth.

• Lead, mentor, and develop Property Managers, Leasing Managers, and Coordinators across multiple markets.
• Oversee day-to-day operations for residential, multifamily, and HOA properties, ensuring high standards of service and performance.
• Drive portfolio results to meet key metrics such as days on market, occupancy rates, and rent collection targets.
• Manage client escalations and foster strong owner and tenant relationships to maximize satisfaction.
• Partner effectively with Maintenance, Leasing, and Finance teams to ensure seamless operations.
• Implement and improve workflows and technology systems, supporting the scalability of property management operations.

• 8+ years of progressive experience in property management operations.
• Extensive experience with managing property maintenance
• Experience with multifamily and/or HOA portfolio
• Experience managing a scattered large portfolio
• Exceptional team leadership, client relations, and operational management skills.

• CPM (Certified Property Manager) or ARM certification.