Client Engagement Director

Client Engagement Director

Join to apply for the Client Engagement Director role at Epsilon.

Overview

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability.

You’ll lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience.

How You’ll Make an Impact

This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You’ll also lead all aspects of a matrixed, cross‑functional team, delivering timely performance evaluations to direct and indirect reports. You excel in taking ownership and solving intricate challenges, crafting client happiness and profitability, and partnering with clients to define and implement their vision, driving significant business outcomes.

The role offers a unique balance of leadership, strategy, and hands‑on problem‑solving. You will streamline engagement delivery, improve value for clients, act as a trusted advisor, negotiate with key partners, and orchestrate solutions across multiple products to meet complex client needs. By ensuring client satisfaction, driving business value and leading profitability, you’ll directly contribute to Epsilon’s financial health and reputation.

What You’ll Achieve

• Professional development opportunities that can propel individuals toward leadership roles; cultivate talent, provide performance feedback, and develop business insight needed to lead all aspects of profitability; lead in a “matrixed” organization to hone influence, collaboration, and strategic leadership skills.

• Develop and refine skills in client relationship management, negotiation, financial and business insight, and team leadership. Become an authority at leading ambiguity, building cross‑functional alignment, and handling tough conversations with grace and good judgment. Gain experience in contract management and risk identification.

Who You Are

• What you’ll bring with you:
- Bachelor’s degree or equivalent experience
- 10+ years of professional experience, with an emphasis on services
- 5+ years of managing a team

• Why you might stand out from other talent:
- Experience in Martech or Ad‑tech
- A track record of driving scalable, repeatable processes and governance
- Strong business acumen with a clear understanding of profitability drivers
- Consistent track record working through others and building high‑performing teams

- Experience with contracts, contract negotiation, and leading contract terms
- Committed to achieving results and motivating teams to reach set objectives

Base Salary: $128,300 – $141,800. Actual compensation within the range will depend on skills, experience, qualifications, location, and application employment laws. The salary pay range is subject to change and may be modified at any time.

Final date to receive applications:

Additional Information

Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice.

Epsilon’s comprehensive portfolio of capabilities across digital media, messaging and loyalty solutions bridges the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Epsilon is recognized as industry‑leading by Forrester, Adweek and the MRC.

Epsilon has a core set of five values that guide our culture and create value for our clients, people and consumers:

• Act with integrity.

• Work together to win together.

• Innovate with purpose.

• Respect all voices.

• Empower with accountability.

Benefits

• Time to Recharge:
Flexible time off (FTO), 15 paid holidays

• Time to Recover:
Paid sick time

• Family Well‑Being:
Parental/new child leave, childcare & elder…