Senior Property Manager, Commercial Offices

Synergy
, a leading Boston commercial real estate firm, is experiencing exciting growth and seeking a Senior Property Manager for assigned portfolio of commercial offices. In this capacity, the Senior Property Manager will manage and oversee overall property management operations, revenue maximization, expense control, and tenant relations in assigned commercial portfolio or property independently and/or through the management of staff.

• Build, lead and mobilize a team to drive the business strategy and financial performance of the assigned portfolio.
• Create a culture that is highly motivated to operate a best-in-class operation and meet and/or exceed customer’s expectations and the defined goals of the portfolio.
• Lead collaboratively with all functional groups to produce results with strong communication and teamwork.
• Possess strong judgment and business acumen necessary to establish and maintain key internal/external relationships.
• Direct strategy of assigned portfolio, demonstrating creativity with problem-solving and a solution-oriented approach to making recommendations for its future success.
• Develop, coach, and mentor property management team to effectively build the portfolio’s talent pipeline and realize career progression objectives for team members.
• Organizationally savvy, works well in a matrix organization where teamwork is paramount to success.

• Tenant Relations
• Develop overall tenant experience and engagement programs with property management team.
• Build strong and enduring relationships with customer decision makers to retain long term tenancy.
• Conduct curb-appeal and interior tours with PM Team and conduct back-of-house tours with Engineering Team on a biannual basis.

• Accountable for the financial performance of the assigned property or portfolio to meet or exceed NOI goals.
• Provide leadership and direction for assigned portfolio or property including tenant relations, security, life safety, landscaping, parking, operations & maintenance, capital projects, financial management and associated systems and support equipment.
• Accountable for the development and execution of the annual operating budgets, capex budgets, and the business plan; submitting accruals, budget reforecasts, providing explanations for variances and any required financial reporting.
• Collaborate and liaise with other departments to drive the overall business strategy for the portfolio, ensuring service levels and operations are maintained.
• Experience and knowledge of revenue-generated initiatives (e.g. parking, utilities, telecommunications, service income, amenities spaces, etc.).

• Develop and maintain strong business relationships key service providers and the local business community.
• Lead the coordination and execution of various assigned portfolio initiatives, projects, and strategic planning.
• Responsible for portfolio sustainability and conservation efforts. (ESG)
• Ensure compliance with Synergy policies and procedures.
• Accepts responsibility for the health, safety and welfare of all tenants and employees.
• Responsible for Emergency Response Planning, crisis management, injury & illness prevention.
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlord’s obligations.

• Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.
• Solicit, negotiate, and administer service contracts as required.
• Participate in the collections process by communicating with tenants and the appropriate accounting staff, providing support as required. Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.
• Regularly tour tenant space construction projects to ensure building systems as well as occupied common areas adjacent to construction area are not negatively impacted.
• Regularly inspect tenant space, public and mechanical areas, and ground areas to ensure property maintenance and cleanliness.
• Provide additional services to tenants and enhance work…