Hospitality Training Specialist

Overview

Hospitality Training Specialist
-36361

Job Site

Location:

US-MA-Boston

Requisition :

Schedule:

Full-Time

Hire Type:
Full-Time

Harvard Protection Services is a fast-growing, privately owned provider of high-quality security services in the United States. Our reputation is earned through responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Harvard Protection Services maintains a long-standing belief in PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY. We empower our team to deliver leading-edge service and solutions that create value for our customers.

Harvard Protection Service's Account Training Specialist has overarching accountability for the management, delivery, and maintenance of employee training for a specific location/portfolio. Partnering with recruitment and account operations leaders/supervisors, this role ensures a seamless assimilation of new hires into the organization and culture with a goal of accelerating employee productivity and reducing turnover.

Orientation Management & Delivery

• Manages the end-to-end orientation program for assigned locations, including session coordination, attendance tracking, and facilitation; creates a high energy and engaging experience to maximize employee learning.
• Ensures that training materials are kept up to date.

New Hire Experience

• Lead site tour / location familiarity, supporting employee's assimilation to their work location.
• Facilitates the badge access process, and ensures new employees receive their badge in a timely manner.
• Manager new employee week 1 pairings, working with supervisors to ensure a positive and productive week 1 experience.
• Gathers feedback from new hires, supervisors, and operation leaders on onboarding effectiveness; recommends improvements and redesigns the approach as needed.
• Complete week 1 skills evaluation for new hires, making recommendations to operation leadership on mitigation plans for employees who are not accelerating to productivity in the expected timeframe.

Training Delivery

• Delivers training content and manages training programs aimed at developing our direct labor workforce, which may include annual compliance training and supervisor/manager training.
• Continually assesses training needs and develops recommendations for training programs that increase overall location effectiveness and efficiency.

• 3-5 years' experience in training, coaching, and developing frontline employees, preferably in the security industry.
• Strong presentation & facilitation skills.
• Ability to consult and work collaboratively, but also to self-manage.
• Ability to multitask, and quickly adapt to changes in work assignments.
• Continuous, quick learner, driven by curiosity to explore a wide breadth of topics.
• Big picture thinker with ability to draw connections easily.
• Superior attention to detail and strong administration skills.
• Superior organizational, analytical, and communication skills.
• Superior client focus with proven ability to connect and partner with a diverse group of employees and leaders.
• Project and deadline oriented.

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services remains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision, and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY guide our expectations for all employees. We strive to earn our customers' trust and business by maintaining a safe and secure environment. We are an equal opportunity employer and value diversity among our employees.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.

$25-$30 hr

Full-Time