Cloud Operations - Managing Director

Overview

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

There’s no one like you and that’s why there’s nowhere like RSM.

Managing Director - Cloud Operations

RSM seeks a proven leader to serve as the operational backbone of our newly established cloud practice, driving cross-functional coordination, client go-to-market and asset development. The role is responsible for translating strategy into operational reality, ensuring seamless execution across all service lines.

Position Description

The Director is accountable for all operational aspects of building and scaling RSM’s cloud revenue through net new sales, expansion of existing accounts, and disciplined cross-sell into broader RSM services. Acting as the business development liaison between delivery teams and client executives, the director will ensure we have everything in place to drive predictable pipeline and asset development by partnering across RSM consulting lines of service.

Success is assessed by pipeline creation, conversion, bookings, run-rate growth, bench health, forecast accuracy, and cross-sell impact.

• Develop and maintain a comprehensive operational roadmap aligned with practice growth objectives and firm-wide strategic priorities.
• Create and execute detailed implementation plans for practice integration initiatives, ensuring coordination across service lines.
• Define and track key performance indicators (KPIs) for practice health, client satisfaction, and cross-selling effectiveness
• Lead quarterly business reviews and strategic planning sessions with leadership

• Design and implement frameworks to identify and capture cross-selling opportunities within CRM and Finance Systems.
• Build systematic approaches to client relationship mapping and account planning that maximize integrated service delivery.
• Collaborate with service teams to develop integrated solution offerings that increase client wallet share.
• Create mechanisms to share client insights and opportunities across practice teams.

• Coordinate resource allocation, project staffing, and capacity planning across cloud practice teams.
• Establish and maintain operational cadence through regular leadership meetings, stand-ups, and practice-wide communications.
• Drive operational excellence through process optimization, standardization, and best practice sharing.
• Oversee practice management systems, tools, and knowledge management platforms.

• Build and maintain strong relationships with service line leaders, industry groups, channels and supporting central teams (CMG, Sales, ORM, SBA).
• Foster a culture of collaboration, knowledge sharing, and mutual support across the cloud practice.
• Serve as primary liaison between practice leadership and firm operational functions.

• Present and analyze financial performance including revenue, profitability, utilization, and margins.
• Oversee budget development, forecasting, and variance analysis.
• Manage P&L elements including direct costs, allocations, and investments.
• Identify and implement opportunities for operational efficiency and cost optimization.
• Track and report on financial metrics to practice leadership and firm finance teams.

• Use existing risk management frameworks to identify, assess, and mitigate operational, delivery, and compliance risks.
• Maintain comprehensive issues log and drive resolution of practice-level challenges.
• Implement quality assurance processes to ensure delivery quality and client satisfaction.
• Escalate critical risks and issues to practice leadership with recommended mitigation strategies.

• Oversee management of practice assets…