Manager of Operating Rules & Documentation

The Manager of Operating Rules & Documentation oversees the management and execution of the department’s operating rules and its physical and digital documentation. This role ensures ORC’s digital and physical documentation is accurate, up to date, and accessible, coordinates projects in partnership with the Operating Rules Compliance team, and implements rule-related communications. The manager supports continuous improvement efforts and assists the Director by providing actionable recommendations for updates and enhancements.

• Provide guidance and mentorship to ORC staff and project teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure ORC initiatives support organizational strategy and safety priorities.
• Assist in the restructuring of the operating rulebook and developing/implementing an operations bulletin structure.
• Analyze rules in effect and provide recommendations to the Director of areas identified for clarification, updates, or streamlining.
• Maintain accurate tracking of rules, bulletins, and special instructions to ensure accessibility and compliance.
• Review all rule-related documents for accuracy, completeness, and adherence to departmental standards.
• Oversee the lifecycle of rules, bulletins, and special instructions to ensure consistency, clarity, and accessibility.
• Support ORC projects, working closely with the Manager of Administration & Business Processes to align strategic objectives with day-to-day execution.
• Track project timelines, deliverables, and stakeholder engagement to ensure progress and follow-through.
• Coordinate with other teams (IT, safety, training, etc.) to facilitate smooth project execution.
• Serve as ORC administrator for Comply
  365 operating rules and compliance-related libraries, managing all digital documentation.
• Work closely with the Director to perform additions, revisions, and cancellations of ORC documents, ensuring accuracy, version control, and accessibility.
• Maintain oversight-ready, organized documentation and collaborate with IT or stakeholders to optimize Comply
  365 use.
• Provide guidance to staff on accessing and using ORC documentation and Comply
  365 resources.
• Manage ORC publications, SOPs, bulletins, and other official documentation.
• Ensure archival standards are met for both digital and physical records.
• Implement and streamline rule-related communications, including bulletins, rule reminders, and memos.
• Ensure all stakeholders receive timely, clear, and actionable communications regarding rule updates.
• Analyze rule-related incidents, operational data, and staff feedback to identify trends and recommend improvements.
• Develop metrics to evaluate the effectiveness of rules, communications, and documentation practices.
• Work closely with the Director to recommend updates and enhancements that strengthen compliance and operational effectiveness.
• Provide actionable recommendations to the Director for updates, clarifications, or process improvements.
• Maintain reports and tracking on document updates, communications, and project deliverables to ensure deadlines and standards are met.
• Ensure ORC practices and rule governance align with regulatory requirements and industry best practices (e.g., FTA, DPU).
• Identify opportunities to modernize ORC workflows, processes, communication strategies, and digital tools to enhance accessibility, efficiency, and compliance.
• Perform all other duties and projects that may be assigned.

• The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week, as directed by supervisory staff for severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Have the ability to work any and all shifts and/or locations…