Director of Admin & Business Processes - ORC

Director of Admin & Business Processes – ORC

At the MBTA, we envision a thriving region enabled by a best‑in‑class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation.

The Director of Administration & Business Processes supports the Operating Rules & Compliance (ORC) Department by providing cross‑functional leadership across administrative, project management, and compliance activities. This role ensures operational readiness for regulatory requirements, drives continuous improvement in processes and metrics, and strengthens the organization’s compliance culture through effective coordination, analysis, and Operating Rules programs.

• Provide cross‑functional support to ORC and other departments to advance organizational and regulatory goals.
• Act as a liaison for systems and tools that support compliance, communication, and operational effectiveness.
• Manage administrative functions that promote efficiency, accuracy, and alignment within the ORC team.

• Lead and coordinate projects supporting ORC initiatives, including corrective action plans (CAPs), regulatory deliverables, and rule change implementations.
• Support operational readiness by ensuring that policy, process, and rule changes are communicated, implemented, and tracked effectively.
• Oversee recognition programs to promote compliance excellence and reinforce positive performance.
• Facilitate workshops and communications to build workforce understanding and adoption of rule changes and compliance expectations.

• Assist in the preparation, submission, and tracking of regulatory deliverables for the Federal Transit Administration (FTA) and Department of Public Utilities (DPU).
• Coordinate Corrective Action Plans (CAPs), ensuring timely closure and robust documentation of compliance efforts.
• Provide project management support for compliance‑related initiatives and oversight.
• Prepare executive‑level reports and presentations for internal leadership and regulatory agencies.

• Develop and maintain performance metrics that measure compliance, readiness, and program effectiveness.
• Track and analyze operating rule‑related incidents and compliance data to identify trends, risk areas, and opportunities for improvement.
• Develop proactive strategies to mitigate risks identified through incident and compliance trend analysis.
• Recommend and implement process improvements to strengthen compliance and reduce operational risk.

• Support implementation of technology solutions for ORC documentation accessibility, rule compliance, and data reporting.
• Identify opportunities to leverage technology to streamline ORC activities, operating rule accessibility, compliance monitoring, and reporting processes.
• Perform all other duties and projects that may be assigned.

• Representative of those encountering while performing essential functions; reasonable accommodations may be made.
• Available to work all shifts and locations assigned or directed, including 24/7 during severe weather conditions or emergencies.

• Bachelor’s degree in Business Administration, Project Management, or related field.
• Seven or more years of experience in program administration, business process management, or compliance‑related roles.
• Strong project management skills with demonstrated success leading cross‑functional initiatives.
• Familiarity with regulatory compliance in a transit, transportation, or safety‑sensitive environment (FRA/FTA/DPU experience preferred).
• Proven ability to analyze complex data sets, identify patterns, and translate findings into actionable strategies.
• Excellent organizational, communication, and stakeholder engagement skills.
• Proficiency with Microsoft Office Suite, data visualization tools, and project management software.

• Strategic and analytical thinking.
• Change management and stakeholder influence.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities under regulatory pressure.
• Continuous improvement mindset.
• Collaboration across teams and functions.

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The MBTA is an Equal Employment Opportunity Employer.