Director of Professional Services - Boston

About Professional Services

At Aptitude, we help organizations navigate digital transformation with confidence. Our intelligent financial management solutions empower businesses to make data-driven decisions and operate with agility in an ever-changing world. With a global footprint and a collaborative culture, we deliver technology and services that help our clients connect finance, strategy, and innovation.

We’re not just building products, we’re building partnerships that redefine how enterprises think about finance and transformation. We believe diverse teams drive better outcomes, and we’re committed to fostering an inclusive environment where people can thrive and do their best work.

As Director of Professional Services (North America) in Boston, you’ll lead all aspects of delivery excellence across the region, from client implementations to operational strategy, financial performance, and people leadership.

Reporting to the VP of Global Services, you’ll build and scale a high-performing delivery organization that partners with clients to ensure successful adoption, measurable value realizations, and ongoing satisfaction.

This is a leadership role, combining strategic oversight with hands-on engagement on key client programs. You’ll represent Professional Services in commercial discussions, drive regional performance, and shape Aptitude’s delivery practices for the future.

Aptitude is in the midst of a strategic transformation, evolving into a SaaS business and scaling through an expanding global partner ecosystem. This role will be instrumental in enabling that transformation, building the delivery models, capabilities, and partnerships that position Aptitude for sustainable growth and client success.

This is a hybrid role, based in Boston.

• Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America.
• Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth.
• Hire, mentor, and develop high‑performing talent. Provide clear career paths and support individual development plans.
• Champion diversity and inclusion, ensuring every team member feels empowered to contribute their unique strengths.
• Be a visible advocate for Professional Services, representing the function to internal stakeholders and in executive level client and partner engagements.

• Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization.
• Oversee all aspects of client and partner delivery. Implementation, advisory, and managed services, ensuring consistency, quality, and scalability.
• Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation.
• Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives.
• Promote adoption of Aptitude’s delivery methodology, ensuring alignment with global standards and best practices.

• Partner with Sales and Client Success to define and position services as a key differentiator in the market.
• Contribute to scoping, pricing, and negotiation of services engagements to ensure profitable growth and client value realization.
• Strengthen client relationships through executive sponsorship, thought leadership, and strategic account collaboration.
• Support renewal and expansion opportunities by demonstrating measurable business outcomes and trusted advisory value.

• Partner closely with the Client Success leadership team to ensure a seamless client experience from implementation through adoption and value realization.
• Collaborate to design scalable client engagement models and proactive success plans that drive retention and expansion.
• Align delivery excellence with client outcomes, ensuring Professional Services plays a central role in long‑term client success.

• Collaborate with Product Management, Engineering, and Client Success to evolve Aptitude’s SaaS delivery framework and accelerate time‑to‑value for…