Senior General Manager

Senior General Manager – JLL Overview

Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.

• Conduct regular property inspections to ensure operations meet JLL standards and client expectations
• Collaborate with clients and regional management to develop strategic plans and annual budgets
• Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs
• Manage service contracts, vendor relationships, and competitive bidding processes
• Support leasing teams with lease negotiations, documentation, and administration
• Supervise building personnel including Chief Engineers, General Managers, and Property Associates
• Analyze financial statements and prepare monthly, quarterly, and annual client reports
• Coordinate tenant service requests and maintain proactive tenant relationships
• Ensure compliance with safety procedures, emergency protocols, and regulatory requirements
• Cross-sell JLL services and participate in business development activities
• Implement Quality Tenant Service (QTS) programs across assigned properties
• Manage collection processes and tenant billing reconciliations
• Conduct performance evaluations and develop career paths for property team members
• Represent JLL in local business and real estate community networking events
• Coordinate with Client Accounting Services for financial management and reporting

• Associate or Bachelor's degree in related field
• 8+ years of commercial real estate or property management experience
• 5+ years of people management experience supervising 4+ staff members; proven experience with budget preparation, financial reporting, and lease administration
• Strong knowledge of building systems, maintenance operations, and construction management
• Demonstrated financial and accounting acumen with variance analysis capabilities
• Excellent written and verbal communication skills for client and tenant interactions
• Proficiency in Microsoft Office Suite and budget management applications
• Experience managing portfolios of multiple commercial properties

• Advanced degree in real estate, business administration, or related field
• Industry certifications (RPA, CPM, BOMA designations)
• Experience with major capital improvement projects and construction coordination
• Current real estate license (salesperson or property management license)
• Knowledge of HVAC, electrical, and mechanical building systems
• Familiarity with lease accounting standards and CAM reconciliation processes
• Experience with emergency management and life safety systems
• Previous experience in business development or client relationship management
• Knowledge of local real estate market conditions and regulations
• Experience with property management software platforms
• Understanding of sustainability and energy management programs

Location:

[Onsite]