Area Manager, Management Operations Manager

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled Area Manager to drive the performance success for 3‑4 of our city and campus‑adjacent stores located throughout the Boston/New England market. In this role, our Area Managers focus on driving top‑line sales, hiring/retention, customer service training, and strategic planning.

You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

A competitive base plus quarterly bonus compensation package, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 2 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer‑service goals, while thinking outside the box to address each store’s unique strengths and challenges
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers

• Minimum of 2 years of experience as multi‑unit regional manager in the food & beverage, restaurant, hospitality, or retail industries
• 2+ years of leadership experience in a customer service‑oriented role
• An innate ability to build, hire and coach a diverse part‑time hourly staff
• In‑depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources)
• Strong organizational, interpersonal and problem‑solving skills
• Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa.

(where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!